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Thermo Fisher Scientific

Makes lab instruments, reagents and supplies

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeGangnam-gu, Seoul, South KoreaNo salary listed

About the Job

Requirements

  • A bachelor's degree in biomedical engineering or a related field is required.
  • Experience in related medical device engineering and/or customer skills is required.
  • Strong networking skills and the ability to quickly build relationships are required.
  • Good knowledge of Microsoft Office programs (Word, Excel, and PowerPoint), CRM, and internet tools is required.
  • Good communication skills in English with the global service team are required.
  • Long-distance out-of-office work may be required.
  • A valid driver's license and ability to travel up to 50–75% are required.
  • Strong electronics and mechanical aptitude, with the ability to diagnose issues down to component level, is required.
  • Excellent customer service skills and a professional demeanor are required.

Responsibilities

  • Install, maintain preventively, repair, troubleshoot, upgrade, update, and provide technical support for medical and clinical instruments.
  • Achieve specified revenue targets while satisfying customers through instrument repairs, installations, and preventive maintenance.
  • Collaborate with the application team to resolve customer issues and improve processes.
  • Submit Field Problem Reports and Field Service Reports as required.
  • Follow policies for handling spare parts, including ordering, usage, returns, physical counts, and stock management.
  • Execute installation qualification and validation products at customer sites.
  • Maintain technical competency in servicing new instruments and resolving problems by attending training and staff meetings and staying current on products, markets, customers, and competitors.
  • Perform other related duties as required or assigned.
  • Work in accordance with global headquarters and medical equipment import management guidelines, and collaborate with other departments as needed.
  • Communicate with customers to understand their needs and provide timely, accurate support.

Desired Qualifications

  • Advanced degrees or specialized certifications are a plus.
  • Engineering studies in electrical, electronics, mechanical, or biomedical fields, or a related scientific field, are identified as referred fields of study.

About the Company

Thermo Fisher Scientific

Makes lab instruments, reagents and supplies

Thermo Fisher Scientific makes and sells the instruments, chemicals, consumables and lab services that drug companies, hospitals, universities and industrial labs use for research, testing and production. Its products cover work from gene sequencing and protein analysis to diagnostic tests and lab freezers, and its distribution arm ships supplies to labs worldwide. Drug developers also hire it to run clinical trials and to manufacture medicines under contract. It earns money from consumables that labs buy again and again, along with instrument sales, service contracts and outsourcing fees. The company traces its roots to Thermo Electron, founded in 1956, which merged with Fisher Scientific in 2006, and it is based in Waltham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Waltham, MA
Founded
1956

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