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Handicap International

Disability-focused humanitarian aid and empowerment

Manager Pole Technique Système d’Informations

System AdministrationConfirmed live in the last 24 hours
Full-timeLyon, FranceNo salary listed

About the Job

Requirements

  • At least 10 years of experience in infrastructure, operations, and IT services, including at least 5 years managing multidisciplinary technical teams in infrastructure and support.
  • Experience successfully leading infrastructure transformation projects, particularly in hybrid cloud, rationalization, or industrialization contexts.
  • Proficiency in budget management, vendor management, and tendering processes.
  • Experience facilitating remote, multisite, or international teams.
  • Experience managing major incidents and/or participating in cyber crisis management.
  • Ability to lead and coach teams, influence and mobilize stakeholders with and without direct authority, make decisions under pressure in complex or crisis situations, and communicate effectively with technical and nontechnical audiences.
  • Professional working ability in both French and English.
  • Commitment to Handicap International's values and mission.

Responsibilities

  • Ensure the reliability, security, and evolution of infrastructure and technical services at headquarters and in field locations, and contribute to the overall direction and governance of the IT department.
  • Build a robust, secure, and sustainable technical foundation; rationalize and industrialize infrastructure, including SaaS versus on-premise decisions; manage costs; improve service quality for approximately 3,500 staff across multiple countries; develop the field IT function; and strengthen security and resilience.
  • Manage a six-person team comprising two infrastructure administrators and four support staff, including one work-study employee; guide collective work, manage team performance, and develop skills.
  • Define and obtain approval for the target infrastructure, develop and manage the transformation roadmap, own the department budget, contribute to tenders and hosting and single sign-on topics, and propose field IT strategy.
  • Contribute cross-functionally to the IT department's senior management team, lead initiatives involving multiple teams, and represent IT to departments and programs within the role's remit.
  • Coordinate Regional IT Managers without direct reporting authority, connect headquarters and field teams, disseminate standards, facilitate communities of practice, and support programs.
  • Oversee Level 1 and Level 2 support; operational maintenance of systems, networks, Active Directory and Entra ID, virtualization platforms, and backups; and management of end-user devices and endpoint detection and response.
  • Maintain the service catalog, manage chargebacks, and track performance indicators.
  • Apply the information systems security policy to infrastructure, manage vulnerabilities, maintain and test the disaster recovery plan, and participate in crisis management.
  • Maintain the risk map, track first-level controls and key performance indicators, and prepare and support IT arrangements for emergency openings.

About the Company

Handicap International

Disability-focused humanitarian aid and empowerment

Handicap International, also known as Humanity & Inclusion, is an international non-profit organization focused on disability. It works with people with disabilities in diverse settings—from conflict zones to development contexts—to improve their access to essential services, rehabilitation, livelihoods, and inclusion. The organisation delivers aid and support through programmes in about 60 countries and responds to emergencies, helping people become self-reliant. It operates through a network of eight national associations (Belgium, Canada, France, Germany, Luxembourg, Switzerland, United Kingdom, USA) that provide funding, resources, and project management. Unlike some aid groups, it is non-governmental, non-religious, non-political, and non-profit, centering the needs and rights of people with disabilities. Its goal is to enable people with disabilities to participate fully in society and to strengthen their independence and resilience in all contexts.

Company size
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Company stage
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Total funding
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Headquarters
Lyon, France
Founded
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