Product Operation Manager
About the job
- At least 5 years of full-time work experience, including experience in the e-commerce and SaaS industries, with understanding of software development workflows, product operations, and customer scenarios.
- At least 2 years of team management experience; experience managing a team of approximately five people is preferred.
- Experience in incident management and the ability to independently prioritize and make decisions under incomplete information and time pressure.
- Ability to coordinate across departments, clarify issues, integrate information, and drive stakeholders toward agreement and implementation.
- Ability to interpret data and break down problems to identify key clues and narrow the scope of an issue.
- Experience using AI tools to improve individual or team efficiency.
- Manage and lead the technical operations team, optimize workflows and processes, and define and track team key performance indicators.
- Perform initial diagnosis and triage of production incidents, quickly assess their impact, and provide actionable remediation recommendations and solutions using historical experience, product logic, and user journeys.
- Proactively monitor end-to-end product operations, including transaction, order, payment, and notification modules, to maintain platform stability during peak traffic periods.
- Coordinate first-line response to major incidents by quickly convening relevant teams, controlling impact, ensuring incident procedures are followed, and maintaining high service-level agreement standards.
- Drive postmortems for online incidents, ensure cross-functional root cause analysis, track and implement improvements, and reduce recurrence.
- Use historical data, logs, and event-tracking analysis to investigate issues and help product and engineering teams pinpoint system problems and bottlenecks, improving platform availability and resilience.
- Experience using Google Sheets or Excel, Jira, Looker Studio, or Grafana to validate issues and support decisions.
About the company
SHOPLINE provides a total commerce platform that helps businesses establish and grow their online presence in Asia. Merchants set up stores with customizable themes, sell across multiple channels, and use built-in social commerce tools like Livestream, Chatbot, and a Message/Broadcast Center to turn social engagement into sales, all through a subscription-based platform with optional premium features. It differentiates itself by deep focus on the Asian market and an ecosystem of over 350,000 brands, emphasizing seamless channel integration and social selling. Its goal is to enable brands and merchants to scale online, boost sales across social and e-commerce channels, and build lasting customer relationships from a single dashboard.
Company Size
501-1,000
Company Stage
Early VC
Total Funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013
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Simplify's Take
What believers are saying
- SHOPLINE said August 2026 it serves 700,000-plus merchants worldwide, up from 600,000.
- March 2026 YouBiz, June 2026 Trozo, and August 2026 F&F fund expand distribution.
- June 2025 shipped PayPal, Avalara, multi-store syncing, and AI-powered merchant tooling.
What critics are saying
- Shopify settled a July 2026 copyright suit over SHOPLINE's Seed theme copy claims.
- March 2026 YouBiz and June 2026 Trozo integrations deepen partner dependence and switching leverage.
- Any future template or IP dispute can trigger merchant churn and platform distrust quickly.
What makes SHOPLINE unique
- SHOPLINE unifies storefronts, social commerce, live shopping, and POS for merchants.
- Its partner ecosystem exposes Open API integrations, agencies, affiliates, and app developers.
- It targets Asian omnichannel merchants with localized support across Hong Kong, Taiwan, Singapore.
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