Community Health Systems

Operates acute care hospitals nationwide

Scheduling Specialist

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeNaples, FL, USANo salary listedIn-person

About the Job

Requirements

An associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field is preferred.
0–2 years of experience in medical scheduling, administrative support, or customer service is preferred.
0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations is preferred.
Knowledge of appointment scheduling, patient flow management, and administrative procedures.
Organizational and time-management skills to handle multiple tasks and deadlines.
Verbal and written communication skills to interact with patients, medical staff, and administrative teams.
Attention to detail and accuracy in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or electronic health record software.
Knowledge of medical terminology is a plus.

Responsibilities

Schedule patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
Notify patients of appointment confirmations, cancellations, or reschedules and provide necessary information and instructions.
Enter and update patient information accurately in electronic health records or scheduling systems.
Work with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
Track patient cancellations and no-shows, arrange timely rescheduling, and minimize disruptions.
Provide administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
Receive orders from the Order Facilitator and review them for validity and completeness.
Ask patients necessary questions for specific tests and provide procedure preparation or instructions.
Prioritize work efficiently, including processing STAT orders in a timely manner.
Notify ordering offices when unable to contact their patients to schedule procedures.
Offer alternative scheduling options to accommodate patient preferences and medical needs.
Communicate with physicians, nurses, and other medical professionals to schedule appointments according to clinical priorities and patient needs.
Maintain regular and reliable attendance.
Comply with all policies and standards.
Perform other duties as assigned.

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
Prioritizes work efficiently, including processing STAT order timely.
Notifies ordering offices if unable to contract their patient to schedule procedures.
Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
0-2 years of experience in medical scheduling, administrative support, or customer service preferred
0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
High attention to detail and accuracy, particularly in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
Knowledge of medical terminology is a plus.

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

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