IT Support Specialist

Description

We are looking for a skilled and service-oriented IT Support Specialist to join our Global IT & Security team.

In this role, you will be responsible for providing Tier 1 and Tier 2 technical support, maintaining corporate IT infrastructure, and ensuring reliable, secure, and efficient IT operations across our global organization.

You will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in IT services and security.

We are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent employee experience.

Key Responsibilities

• Technical Support & Troubleshooting: Provide Tier 1 and Tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.
• IT Infrastructure & Operations: Maintain, monitor, and troubleshoot corporate IT systems, cloud services, and office network infrastructure to ensure availability, performance, and security.
• Endpoint & Device Management: Deploy, configure, maintain, and secure Windows and macOS endpoints, as well as iOS and Android devices, using enterprise management platforms.
• Microsoft 365 & Identity Management: Support and administer Microsoft 365, Microsoft Entra ID, and related identity, authentication, and access management services.
• Networking: Troubleshoot and maintain office networking infrastructure, including switches, wireless access points, VLANs, VPN connectivity, and firewalls.
• Employee Lifecycle Management: Independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.
• Security & Compliance: Implement and maintain IT security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.
• Incident & Problem Management: Take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.
• Documentation & Asset Management: Maintain accurate technical documentation, operational procedures, knowledge base articles, and IT asset inventories.
• Continuous Improvement: Identify opportunities for automation, process optimization, and improvements to the overall IT service experience.
• Global Support: Participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.

Requirements

Must-Have Qualifications

• 2+ years of hands-on experience in IT support, Help Desk, or IT operations, preferably within a global technology company.
• Excellent English communication skills, both written and verbal.
• Proven experience providing Tier 1 and Tier 2 technical support, including independent troubleshooting and incident resolution.
• Strong working knowledge of Windows and macOS operating systems, including installation, configuration, troubleshooting, and maintenance.
• Experience administering and supporting Microsoft 365, including Exchange Online, Teams, SharePoint, and Microsoft Entra ID.
• Practical experience with endpoint management platforms such as Microsoft Intune or Jamf Pro.
• Solid understanding of networking fundamentals and protocols, including TCP/IP, DNS, DHCP, HTTP/HTTPS, SMTP, VLANs, and VPNs.
• Hands-on experience troubleshooting office network infrastructure, including switches, wireless access points, and firewalls.
• Good understanding of cybersecurity principles, including MFA, identity and access management, endpoint protection, and security best practices.
• Strong analytical and problem-solving skills, with the ability to independently investigate issues and identify root causes.
• Excellent customer service skills, a positive attitude, and the ability to communicate effectively with technical and non-technical users.
• Strong organizational skills, accountability, and the ability to prioritize multiple tasks in a fast-paced environment.
• Willingness to participate in global on-call support rotations.

Nice-to-Have Qualifications

• Experience with Microsoft Azure cloud environments and services.
• Hands-on experience with Fortinet networking and security solutions.
• Experience with both Microsoft Intune and Jamf Pro, including device enrollment, configuration profiles, and compliance policies.
• Familiarity with Microsoft Entra ID Conditional Access, SSO, and modern identity security practices.
• Experience with scripting or automation using PowerShell, Bash, or Python.
• Familiarity with IT service management platforms such as Jira Service Management.
• Experience working in an environment aligned with security frameworks such as ISO 27001 or SOC 2.

What We're Looking For

Beyond technical expertise, we value people who take responsibility, demonstrate initiative, and genuinely care about delivering high-quality IT services.

The ideal candidate is a collaborative team player who can work independently, approach challenges with curiosity, and continuously look for ways to improve both technology and processes.

This is an opportunity to gain broad exposure to enterprise IT, cloud infrastructure, networking, and cybersecurity within a growing global technology organization.

What we offer

• Hybrid work
• Work life balance
• Parking
• Medical insurance
• Food allowance
• Cellular plan
• Unlimited data plan for traveling
• Discount memberships
• Professional development budget
• Global company- working and collaborating with amazing people around the world
• Fun working environment & company activities
• And of course, air hockey, pool table, and ping-pong tournaments!