Behavioral Health Outreach Consultant

Job Posting Title:

Behavioral Health Outreach Consultant

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Hiring Department:

Department of Psychiatry

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2027

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Location:

AUSTIN, TX

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Job Details:

General Notes

Dell Medical School is seeking a Behavioral Health Outreach Consultant.

This is a state-funded position with an end date of 8/31/2027 that is renewable for another year.
 

Purpose

This position supports mental health programs and initiatives administered through the Texas Child Mental Health Consortium (TCMH), focusing on improving access and quality of mental health care for children, adolescents, and mother’s across Texas.

The Behavioral Health Outreach Consultant supports behavioral health access programs by facilitating provider consultation, coordinating referrals, conducting outreach activities, and promoting utilization of behavioral health resources. Working closely with physicians, advanced practice providers, behavioral health clinicians, care coordinators, social workers, and community organizations, this role helps improve access to mental health services for patients and families. The position provides resource navigation, supports provider education, maintains community partnerships, and assists with implementation of outreach initiatives designed to improve behavioral health outcomes. The Behavioral Health Outreach Consultant typically reports to a Behavioral Health Program Manager, Program Director, Outreach Manager, or similar leader and serves as an important liaison between healthcare providers, behavioral health resources, and community partners.
 

Responsibilities

Provider Outreach and Engagement

• Conduct outreach visits to physician practices, clinics, and community organizations.
• Promote awareness and utilization of behavioral health consultation services.
• Develop productive working relationships with healthcare providers.
• Respond to provider inquiries regarding available behavioral health resources.
• Support provider recruitment and engagement initiatives.

Consultation and Referral Coordination

• Facilitate behavioral health consultation requests according to established protocols.
• Gather information necessary for clinical consultations and referrals.
• Coordinate referrals to mental health providers and community resources.
• Track referral outcomes and follow-up activities.
• Assist providers in navigating available behavioral health services.

Community Partnership Support

• Support development and maintenance of community partnerships.
• Identify potential referral resources and community organizations.
• Participate in collaborative meetings with external stakeholders.
• Maintain current information regarding community resources.

Provider Education and Resource Development

• Deliver educational information regarding behavioral health programs.
• Prepare resource guides, reference materials, and outreach documents.
• Assist with presentations and educational events.
• Promote evidence-based behavioral health practices and available services.

Program Documentation and Reporting

• Document outreach activities, partnership contacts, and referral activity.
• Maintain program databases and required records.
• Assist with preparation of reports and performance metrics.
• Ensure documentation complies with program requirements.

Program Support and Continuous Improvement

• Participate in quality improvement initiatives.
• Assist with implementation of new outreach activities.
• Provide feedback regarding operational improvements.
• Support program goals and organizational objectives.

Other duties as identified by department

Marginal or Periodic Functions:

• Participate in pilot programs, and special projects.
• Attend legislative, policy, or stakeholder meetings related to behavioral health.
• Contribute to development of program evaluations, and accreditation activities.
• Represent the organization at professional conferences, community events, and health fairs.
• Provide cross-coverage for outreach, referral, or program staff during periods of absence.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES

Interpersonal Savvy

• Relates comfortably with diverse individuals, builds rapport quickly, and effectively manages interpersonal dynamics.
• Establishes trust with physicians, clinicians, and community stakeholders.
• Navigates difficult conversations professionally and diplomatically.
• Adjusts communication style based on audience needs.

Customer Focus

• Dedicated to meeting the needs and expectations of internal and external customers.
• Responds promptly to provider consultation requests.
• Anticipates stakeholder needs and barriers.
• Demonstrates urgency in facilitating behavioral health access.

Building Effective Relationships

• Builds formal and informal networks that enhance organizational effectiveness.
• Establishes productive partnerships with healthcare organizations.
• Maintains long-term relationships with referral sources.
• Creates collaborative solutions across departments and organizations.

Communication

• Clearly conveys information through verbal, written, and presentation formats.
• Delivers effective provider education presentations.
• Produces concise reports and documentation.
• Explains behavioral health resources using audience-appropriate language.

Organizing

• Efficiently manages time, information, and competing priorities.
• Coordinates multiple outreach initiatives simultaneously.
• Maintains accurate program documentation.
• Prioritizes high-impact provider engagement activities.

Problem Solving

• Uses sound judgment and analysis to resolve issues and improve outcomes.
• Identifies obstacles to behavioral health access.
• Develops creative referral solutions.
• Evaluates outreach effectiveness and recommends improvements.

Dealing with Ambiguity

• Operates effectively despite uncertainty, change, or incomplete information.
• Adapts to evolving behavioral health programs.
• Works effectively in changing healthcare environments.
• Responds flexibly to complex stakeholder needs.

EDUCATION & EXPERIENCE

Minimum Qualifications:

• Master's Degree in Social Work, Counseling, Psychology, or a closely related field.
• 2 years of experience in behavioral health, healthcare outreach, care coordination, social services, case management, community engagement, or provider relations.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• Master's Degree in Social Work, Counseling, Psychology, or related discipline.
• 4 years of experience in behavioral health outreach, integrated care, healthcare program coordination, or provider engagement.
• Experience working with primary care providers, behavioral health providers, pediatric practices, women's health providers, or community organizations.
• Experience working within a healthcare system, academic medical center, or behavioral health organization.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required:

• Licensed Clinical Social Worker (LCSW)
• Licensed Professional Counselor (LPC)
• Licensed Marriage and Family Therapist (LMFT)

Preferred:

Active Texas licensure as one of the following:

• Certified Case Manager (CCM)
• Certified Health Education Specialist (CHES)

Salary Range

$60,000+ depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment and environment

• Repetitive use of a keyboard

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.