Join Our Ladies & Gentlemen - Turndown Attendant

Create unforgettable evenings through refined service and genuine care. As a Turndown Attendant at The Ritz-Carlton, Melbourne, you’ll play a key role in setting the tone for our guests’ evening experience; delivering thoughtful touches, elegant presentation, and service that reflects the quiet luxury of our brand. Your attention to detail and evening availability will help create a sense of calm and comfort that lingers long after each stay.

Please note that this role requires Working Rights in Australia to be considered, with availability to work evening shifts.

Position Summary:

Join our Ladies and Gentlemen in supporting the Housekeeping team with evening operations from 5 pm to 9 pm.
Perform evening turndown service with precision, care, and an eye for detail.
Uphold the highest standards of cleanliness and presentation in guest rooms.
Ensure operational efficiency while meeting daily service timelines.
Maintain and handle housekeeping equipment with care and responsibility.
Build warm, personalised connections with guests through thoughtful, anticipatory service.
Thrive both independently and collaboratively within a team.

About You:

Experience as a Room Attendant or Turndown (Evening) Attendant in a 5-star hotel environment
Previous housekeeping experience in a luxury hotel is highly regarded
Strong attention to detail and commitment to high cleaning standards
Flexible and available to work evening shifts (5:00 pm – 9:00 pm)
Ability to work independently and follow through on various guest and operational requests
Self-driven, motivated, and proactive, with excellent time management skills
Strong communication skills, with the ability to speak and understand English
Must have valid working rights in Australia
Passionate about delivering refined, attentive, and high-quality service
Positive, solutions-focused mindset with a strong team spirit
Adaptable and dependable in a dynamic work environment

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at [email protected].

Marriott International

Turndown Attendant

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

Marriott International

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