Full-Time

Project Coordinator

Client Onboarding & Support

Posted on 9/18/2025

Deadline 10/2/25
Ontario Health

Ontario Health

11-50 employees

Public health services administrator

No salary listed

Toronto, ON, Canada

Hybrid

Candidates must be residents of Ontario to be considered for this role.

Category
Business & Strategy (1)
Required Skills
Agile
Data Science
Risk Management
Requirements
  • College diploma/certificate in a related field (e.g. business or health administration, health informatics, information technology, data science)
  • 2-3 years of experience in project coordination, administrative, or customer/operational support.
  • Knowledge of Project Management life cycle and methodologies such as Waterfall and Agile.
  • Knowledge of Software Development Life Cycles.
  • Knowledge of project cost accounting principles and practices and managing project budgets.
  • Familiarity with legislation applicable to healthcare organizations such as PHIPA is an asset.
  • Experience in procurement process and vendor management is an asset.
  • Knowledge of Identity, Authentication & Authorization standards and/or systems is an asset.
  • Technical knowledge/expertise gained through work experience as a developer or business analyst is an asset. Understanding of Ontario Health business goals and mandate and how it applies to the provincial health care system is an asset.
Responsibilities
  • Ensure that goals and objectives of the ONE ID program are accomplished in accordance with Ontario Health’s established priorities, target service levels, policies and/or other specifications.
  • Support the Team Lead in the successful delivery of ONE ID Business Operations, including liaising with end user and support personnel to address requests and incidents, configuration of the ONE ID System, documentation and reporting to inform business decisions.
  • Develops/drafts and manages project management artifacts, such as agendas, minutes, project charters, project logs (action, issue, risk, decision), integrated project plans, lessons learned and project close out.
  • Ensures all documentation follows standards, is version controlled and loaded onto central project sites.
  • Follows-up on team member commitments and proactively identifies risks.
  • Prepares project financial reports and updates budget tracking reports by scrutinizing variances, verifying account charges, analyzing time reporting records and maintaining financial records.
  • Provide onboarding and integration support to internal and external clients through configuration and credential creation/issuance.
  • Provide operational support for issue resolution, service request management, and root cause analysis.
  • Educate and support clients, stakeholders, and users in the broader health care sector on identity and authorization policies, key concepts, and processes.
  • Prepares, submits, and tracks technical requests for change (RFCs) and monitors/reports on their execution to support project delivery.
  • Prepares scheduled and ad hoc reports and undertakes special projects as assigned.
  • Supports team and team members to achieve success.
  • Suggests strategies/methods/processes of improving performance of the projects to the Project or Senior Project manager for consideration/approval.
  • Makes suggestions for improvements to administrative processes and procedures.
  • Focuses on improving healthcare delivery in the province through positivity and being engaged.
  • Makes decisions that have limited/moderate impact.
  • Monitor specific project deliverables and timelines, coordinate risks and issues and communications as an integral member of the team.
Desired Qualifications
  • Familiarity with legislation applicable to healthcare organizations such as PHIPA is an asset.
  • Experience in procurement process and vendor management is an asset.
  • Knowledge of Identity, Authentication & Authorization standards and/or systems is an asset.
  • Technical knowledge/expertise gained through work experience as a developer or business analyst is an asset. Understanding of Ontario Health business goals and mandate and how it applies to the provincial health care system is an asset.

Ontario Health is a government health authority responsible for coordinating, funding, and delivering health system services across Ontario. It brought together Health Shared Services Ontario into a single organization to streamline operations and support for health providers across the province. How it works: it plans and funds health services, standardizes administrative functions, and collaborates with hospitals, clinics, long-term care, and other providers to ensure Ontarians receive timely, high-quality care. Differentiation: as a public sector entity, it operates on government funding with a mandate to ensure universal access and system-wide coordination, rather than operating as a private or for-profit competitor. Goal: to ensure Ontarians get quality health care when and where they need it, by improving efficiency, coordination, and equitable access across the province.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Canada

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Emergency response in floods and fires boosts resilience and funding opportunities.
  • Oversight of cancer and cardiac programs enables value-based care implementation.
  • Centralized HR addresses staffing shortages across 15,000 employees.

What critics are saying

  • Ontario Health Teams waste $1.5B yearly due to fragmented services.
  • CEO Matthew Anderson's resignation triggers ministry intervention in 12 months.
  • eHealth digital tools crash in winter, denying patient records access.

What makes Ontario Health unique

  • Ontario Health atHome's Rapid Response Nurses deliver intensive in-home assessments for complex patients.
  • Health811 provides 24/7 nurse-led triage to reduce emergency department visits.
  • Ontario Health integrates 14 LHINs for standardized procurement and digital interoperability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Paid Sick Leave

Paid Holidays

Paid Vacation

Professional Development Budget

Wellness Program

Hybrid Work Options

Company News

BetaKit
May 13th, 2025
Making Ai Work Beyond The Lab

Researchers at Vector Institute are turning AI breakthroughs into real-world solutions

INACTIVE