Account Manager - A&D Trade/Luxury Carpet Sales Professional

Job Title: Account Manager

Location: Charlotte, NC

Work Type: On-Site / Full-Time

Schedule Requirement: Monday through Friday, 9:00 a.m. to 5:00 p.m.

**Alternating Saturdays are required as part of the showroom coverage schedule.**

Position Overview

STARK is seeking an experienced Luxury Carpet Sales Professional with a proven track record selling to the trade community, including Interior Designers, Architectural Firms, for our Charlotte, NC showroom.

The ideal candidate brings strong business development instincts, a hunter mindset, a polished, client-focused approach, representing STARK's industry-leading carpet, rug collections while cultivating a strong book of business throughout the Charlotte market, defined by exceptional client service, thoughtful project stewardship, lasting relationships within the design community.

Key Responsibilities

Client Relationship & Business Development:

• Develop, grow new trade accounts through prospecting, networking, referrals, digital outreach, relationship building.
• Build, maintain strong relationships with interior designers, architects, builders, residential clients.
• Identify potential clients; create strategic, client-focused business plans to maximize growth opportunities.
• Meet with trade, retail clients in the showroom, at off-site locations.
• Represent STARK at industry events, networking functions, client engagements.

Sales & Project Management:

• Advise clients on product attributes, construction, design solutions based on project requirements.
• Send product samples for projects, design libraries.
• Prepare, process, follow up on quotes, sales opportunities.
• Manage the complete order lifecycle from initial consultation through ordering, delivery, installation.
• Prepare sales documentation necessary to initiate, close sales.
• Collaborate on installation layouts, design specifications.

Client Reporting & Collaboration:

• Maintain accurate CRM records of client interactions, pipeline activity, account development.
• Create pre- and post-visit reports; assess client potential, opportunities.
• Partner with showroom leadership, operations teams to ensure a seamless client experience.
• Perform other duties as assigned.

Job Requirements & Qualifications

• 4+ years of sales experience; Bachelor's degree preferred.
• Proven success in business development, prospecting, account growth, high conversion rate; strong relationships within the interior design, A&D community preferred.
• Excellent communication, networking, relationship-building skills; exceptional follow-up, attention to detail, proactive, anticipates client needs.
• Comfortable with CRM systems, Microsoft Office applications; open to learning new systems with training.
• Resourceful, self-motivated, customer-focused; excited to learn STARK's product, carpets, artisanal rugs.
• Availability for quarterly travel; acceptable score on STARK's Sales Assessment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits
• Great Paid Time Off Policy
• 401k Match

COMPANY INFO

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

STARK is a certified Great Place to Work® (June 2026–June 2027); and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: greatplacetowork.com/certified-company/7023725

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.