CRA Mortgage Loan Officer

Job description:

Essential Functions

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Originate residential mortgage, home equity and home equity line of credit products in accordance with Bank lending policies and established underwriting standards.
• Prospect, develop and manage a pipeline of prospective borrowers from initial inquiry through application, approval, closing and post-closing follow-up.
• Proactively generate mortgage and home equity applications from LMI borrowers and borrowers located in targeted geographies within the Bank’s market area.
• Promote and appropriately utilize the Bank’s specially designed mortgage and home equity products, including programs intended to address identified community credit needs.
• Maintain working knowledge of PHFA and other applicable affordable-housing, first-time-homebuyer and down-payment assistance programs.
• Develop and maintain relationships with real estate agents, brokers, builders and other mortgage referral sources to generate sustainable application flow.
• Establish relationships with community organizations, housing counselors, nonprofit organizations, employers and community leaders serving the Bank’s CRA markets.
• Conduct regular meetings, presentations, educational sessions and outreach activities with real estate and community partners.
• Participate in appropriate community events, homebuyer education programs, housing fairs and financial-literacy initiatives to increase awareness of the Bank’s lending products.
• Work collaboratively with processors, underwriters, closing personnel and other Bank departments to facilitate timely and quality loan decisions and closings.
• Maintain accurate and timely customer, referral, pipeline and loan activity information in the Bank’s loan origination (Encompass) and customer relationship management (Salesforce) systems.
• Support the Bank’s CRA objectives by generating measurable activity across applicable lending and community-outreach performance measures, including applications, originations, closings and targeted-geography activity.
• Provide management with information regarding community credit needs, market opportunities, referral activity and opportunities to increase the Bank’s lending presence in underserved or targeted markets.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.

• Comply with applicable CRA, Fair Lending, Equal Credit Opportunity Act (ECOA), Fair Housing Act, HMDA, RESPA, Truth in Lending and other regulatory requirements.
• Protect the confidentiality, privacy and security of customer and Bank information in accordance with Bank policies and applicable law.

Relationships and Contacts

Internal: Reports to Director of Residential and Consumer Lending; frequent interaction with Compliance professionals, Operations staff, Customer Contact Center staff, department leaders, and back-office personnel.

External: Frequent interaction with prospects, applicants, depositors, referral sources, realtors, brokers, community organizations, and vendors.

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of two years’ previous experience in a sales-oriented environment, with proven track record of success, required; network of established referral sources preferred.
• Experience in originating affordable residential loans and providing loan products tailored to low-to-moderate income and/or first-time homebuyer programs preferred

Skills and Competencies

• Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).
• Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
• Excellent written and oral communication skills.
• Ability to manage time extraordinarily well.
• Excellent presentation and public speaking skills.
• Familiarity with Microsoft Office.
• Ability to interact well with Team members and customers
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• Ability to speak multiple languages preferred, not required

Working Conditions

Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operation (Monday – Friday) with operational hours of 8:00am – 5:00pm. Occasionally work extended hours to participate in Community Events. This position requires travel to various customer, branch, and meeting and conference locations throughout Philadelphia, Bucks, and Montgomery Counties.

Physical Demands

Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work

Speaking, hearing, and vision are required to perform essential functions

Penn community Bank is an equal opportunity employer.