Account Manager

About the Role:

As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.

What You'll Do:

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
• Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
• Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
• Inform product roadmaps and features by gathering customer feedback and conveying market needs.

What We're Looking For:

• Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
• A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
• In-depth understanding of value drivers in revenue share business models.
• Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
• Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
• Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
• Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
• Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
• Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.

Expected Pay Range: $140,000 OTE (On Target Earnings)*

*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.

Travel: Estimated 15-20% travel to client sites and other locations as needed.