Customer Service Advisor
Posted on 3/7/2023
United States
Experience Level
Desired Skills
Customer Service
  • A stable history of employment
  • You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
  • Your home workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet
  • Minimum download speed 15 Mbps. Minimum upload speed 5 Mbps and Ping less than 100 ms(Dial up, Wireless, or Satellite internet service cannot be used)
  • Experience using internet-based browsers such as Chrome, Firefox, Safari
  • Strong computer knowledge, including the ability to accurately type at least 25 wpm
  • Ability to take inbound (voice) phone calls in a conversation-heavy environment
  • High School diploma or equivalent required
  • Must be 18 years old or over
  • Excellent oral and written communication skills
  • Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
  • Experience using a laptop or desktop computer, including multiple applications, windows, and monitors
  • Familiarity with education-related technologies
  • Excellent critical thinking and problem-solving skills
  • Must be able to handle multiple job tasks at one time and escalate issues in a timely manner
  • Some level of college completed
  • Customer service or contact center experience
  • Previous experience in the education industry and e-learning technologies
  • Customer Service Advisor
  • Remote - US
  • Student Success is hiring for remote, work from home opportunities with immediate availability
  • We are looking for talented Customer Service Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users
  • Position responsibilities:

201-500 employees

Global educational technology solution
Company Overview
Blackboard's mission is to advance learning with the world's education community, so that all learners, educators and institutions can realize their goals today and prepare for tomorrow.