Engagement Leader - Experiences and Upskilling

Description

Help people build their careers, look after their wellbeing, and drive community — across AWS, one of the world's most innovative businesses. This is a role for a senior people-leader who wants to own how we bring to life our Grow Thrive Connect strategy to life in AWS.

You'll be the trusted partner to senior PXT leaders across North America, turning what the business cares about most into practical things that reach employees where they are. You'll own the relationship, decide where to focus, leverage AXU's existing portfolio and build from a blank sheet where nothing exists yet — then show the impact in measurable ways people can see and feel.

Key job responsibilities
- Serve as the senior point of contact for the AWS business and PXT leadership in-region; set and drive the NA engagement agenda and operating rhythm for AXU.

- Lead senior stakeholder relationships. Build trusted relationships with AWS and PXT leaders across North America; navigate senior forums with sound judgement.

- Translate priorities into plans. Converge AXU and AWS priorities into engagement plans with clear owners, milestones and measures.

- Bring Grow, Thrive, Connect Together to life. Drive the execution of GTC Together initiatives that deliver measurable outcomes across Grow (career development and upskilling), Thrive (wellbeing, safety, and stability), and Connect (community and belonging); design scalable, self-serve programs and keep them accessible and localized by design, not by exception.

- Measure impact. Analyze relevant Survey data, retention metrics, and employee feedback to measure impact and inform strategic recommendations; build reporting that tracks Grow, Thrive, and Connect outcomes and prepares updates for leadership.

- Keep the global approach coherent. Partner with the EMEA Engagement Leader and other business line engagement leaders to drive a consistent engagement approach across regions.

- Deliver in ambiguity. Stand up new engagement workstreams from a blank sheet, prioritise where the business need is greatest, and adjust as priorities are validated.

A day in the life
No two days look the same. One morning you might review engagement and retention data to spot a trend across an AWS organisation, then join a working session with senior leaders to align on priorities. By midday you are vibe-coding an app and could be shaping a program that reaches employees across North America, or partnering with your EMEA counterpart to scale widely. Later you might turn results into a clear story for senior leaders — what's working and where to invest next. You'll move between strategy and hands-on delivery, building things that genuinely help people grow, thrive, and connect.

About the team
"Together, we help people grow, thrive, and connect with Amazon." We unite Amazon's global workforce around a shared commitment to Grow (career development and upskilling), Thrive (wellbeing, safety, and stability), and Connect (community and belonging).

This Engagement team brings our mission to life within the AWS business globally, starting with 2 crucial regions — North America and EMEA. We partner across the business to activate employees through the global Together Community, and we design our programs to be accessible and localized by design — because if a resource can't be found, it can't help anyone.

Basic Qualifications

- 10+ years of HR or business function experience
- Experience working with and influencing senior level stakeholders
- Experience managing competing priorities and using metrics to drive business decisions
- Experience comfort with ambiguity

Preferred Qualifications

- Knowledge of AWS services, market segments, customer base and industry verticals
- Experience creating, improving and executing engagement programs and action plans
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Proficiency in utilising AI solutions to prototype, build or innovate for customer or process solutions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.