B2B Salesforce Product Analyst

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

B2B Salesforce provides client relationship management and sales enablement capabilities for business-focused lines of business including: Commercial Community Bank, Corporate & Investment Banking, Commercial Real Estate, Grandbridge, Wholesale Payments, Indirect Lending, Operations, and Financial Wellness. The B2B Salesforce Product Analyst role will support initiatives that impact the broader B2B Salesforce platform including end-user support, change management, and measuring effectiveness. The product analyst role is responsible for supporting our end-user support teams, creating platform release notes, developing and managing our Salesforce Knowledge job aids, assisting with reports/dashboards, tracking platform adoption metrics, and developing business cases for major features to track ROI for the team. In addition, this role provides support to the individual product owners on the team, assisting with organizing and documenting outcomes from requirement gathering workshops. The product analyst will also support other team needs as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Define future product requirements by researching existing client needs, subject matter expert knowledge, competitive products, industry trends, and industry standards. Lead research and analysis on assigned projects to translate business and market requirements into functional requirements. 
2.    Create product documentation for new product features and enhancements. Work with Product Manager to translate functional documentation into product technical specifications. 
3.    Support business validations for the product release; Maintain current product support documentation; Develop system testing plans and conduct testing with system enhancements, user application, and quality assurance testing.
4.    Support Truist’s Digital Transformation initiatives/projects and activities that determine and prioritize strategic digital investments.
5.    Monitor digital trends across one or more digital properties for progress against KPIs, performance SLAs, and extract insights for future enhancements in close partnership with product leaders.   
6.    Monitor and track product findings and work with product and support teams for issue remediation.
7.    Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers. 

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2.    One or more years of banking, financial services, digital, or other relevant work experience
3.    Strategic thinker, maintain the ability to quickly assess complex problems, prioritize key issues, and focus on relevant technology and business facts
4.    Comfortable managing concurrent projects in a fast-based, results-driven environment
5.    Comfortable with ambiguity, leading work autonomously, and making independent decisions
6.    Well-developed verbal and written communication skills
7.    Well-developed analytical, decision-making and problem-solving skills
8.    Solid understanding of trends in technology and in the financial services industry
9.    Ability to learn and translate technically complex concepts into business friendly terminology
10.    Considerable tact, diplomacy and people skills
11.    Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership
 

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Frequently (25% - 50% of the time)

Walking

Frequently (25% - 50% of the time)    
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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