Innovation Enablement Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Innovation Practice, Specialist, supports the design, delivery, and continuous evolution of innovation programs, employee innovation experiences, workshops, and strategic initiatives that advance Interac's innovation objectives. The role combines program coordination, workshop design, stakeholder engagement, communications, and innovation operations to help bring new ideas to life. The incumbent develops engaging experiences, creates compelling communications and visual materials, facilitates collaborative sessions, conducts exploration and experimentation, and supports the successful execution of innovation initiatives from concept through implementation. The role also helps identify emerging opportunities, prototype new approaches, build innovation capability across Interac and foster a culture of innovation across the organization.

What You Will Do:  ​

Innovation Program Delivery

• Plan, coordinate, and support the delivery of innovation programs, employee innovation initiatives, workshops, events, and strategic projects.

Workshop Design & Facilitation

• Design and facilitate workshops, working sessions, innovation studios, planning activities, and collaborative experiences that enable employee participation, alignment, learning, and decision-making.

Strategic Planning & Stakeholder Engagement

• Build relationships across business functions and support strategic planning, governance, portfolio management and prioritization, and roadmap development by coordinating stakeholders and synthesizing information into actionable recommendations. 

Experimentation & Innovation Development

• Conduct scouting and exploration activities in support of innovation experimentation to evaluate new ideas, emerging technologies, working methods, and innovation opportunities.

• Explore emerging technologies, trends, and innovation methods through hands-on experimentation, rapid prototyping, and practical demonstrations. Documents findings, develop recommendations and communicate learning to stakeholders in a clear and accessible manner.

Communications, Virtual Storytelling & Engagement

• Develop clear, compelling and visually engaging communications that promote innovation initiatives, communicate program outcomes, recruit participation, and help stakeholders understand emerging opportunities.

What You Bring: 

Innovation & Facilitation Skills

• Workshop design, facilitation, and group problem-solving techniques.

• Experience planning and delivering collaborative experiences, working sessions, innovation workshops, and employee engagement activities.

• Knowledge of innovation methods, including design thinking, ideation, experimentation, prototyping, and human-centered design.

• Ability to translate ambiguous challenges into structured activities, plans, and actionable outcomes.

Program & Project Delivery Skills

• Program and project coordination experience, including planning, scheduling, stakeholder management, and delivery tracking.
• Ability to manage multiple concurrent initiatives and competing priorities in a fast-paced environment.
• Experience developing workback schedules, project plans, status updates, and implementation roadmaps.
• Strong organizational skills with attention to detail and follow-through.

Exploration, Analysis & Experimentation

• Ability to conduct concept exploration and scouting, benchmarking, trend analysis, and environmental scanning.
• Experience evaluating emerging technologies, innovation opportunities, and new ways of working.
• Ability to design, execute, and learn from experiments, pilots, prototypes, and proof-of-concepts.
• Strong analytical and problem-solving skills with the ability to synthesize findings into recommendations.

Communication & Visual Storytelling Skills

• Exceptional written and verbal communication skills.
• Ability to create clear, compelling, and audience-appropriate communications for employees, stakeholders, and leaders.
• Strong presentation development, storytelling, and content design skills.
• Experience creating visually engaging documents, presentations, reports, mock-ups, and communication materials that help communicate ideas and opportunities.
• Ability to translate complex concepts into simple, engaging, and actionable messages.

Stakeholder Management & Collaboration

• Strong relationship-building and stakeholder engagement skills.
• Ability to work effectively with cross-functional teams, business leaders, subject matter experts, and external partners.
• Experience influencing and coordinating stakeholders without formal authority.
• Strong facilitation, listening, and conflict-resolution skills.

Technology & Digital Proficiency

• Proficiency with Microsoft 365 tools including PowerPoint, Word, Excel, Teams, SharePoint, and collaborative digital workspaces.
• Experience using digital collaboration, workshop, visualization, or design tools to support engagement and innovation activities.
• Curiosity and willingness to explore emerging technologies, including AI-enabled tools and digital collaboration platforms.

Personal Attributes

• Creative, curious, and experimental mindset with a passion for exploring new ideas and approaches.
• Demonstrated initiative and comfort working in ambiguous or evolving environments.
• Strong learning agility and adaptability.
• Ability to balance creativity with execution and operational delivery.
• Commitment to continuous improvement and fostering a culture of innovation.
• Troubleshoot issues with any of the financial systems
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position is $75,000 - $90,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 
• Comprehensive employer-paid benefits coverage for peace of mind 
• Market-leading employer-funded RRSP program to invest in your future 
• Flexible hybrid work model for better work-life balance 
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 
• Pregnancy and parental leave top-up to support growing families 
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.