Branch Service Manager
Zions Bank
Branch Service Manager
Zions Bank
Offers retail and commercial banking services
At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.
We are seeking an experienced and results-driven Branch Service Manager, with bilingual skills preferred to lead our Bellaire, TX branch. In this role, you will manage day-to-day operations, ensure a superior customer experience, and uphold the highest standards of operational performance. The ideal candidate combines strong banking expertise, proven leadership skills, and a demonstrated ability to build and sustain client relationships.
This position will report directly to the Branch Manager.
This position offers exciting opportunities for growth while playing a key part in creating outstanding customer experiences. If you are passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we encourage you to apply!
Key Responsibilities\:
Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience
Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions
Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services
Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity
Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement
Resolve complex customer and employee issues, including escalations, complaints, and service disputes
Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices
Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits
Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals
Required Qualifications\:
High school diploma or equivalent required
Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity
Bilingual proficiency in English and Spanish languages is preferred
Strong knowledge of lending processes, including underwriting, loan origination, and documentation
Proven leadership ability to coach, motivate, and develop team members
Excellent customer service skills with a track record of building lasting client relationships
Proficiency in financial management, sales strategies, and banking products/services
Working knowledge of banking regulations, compliance requirements, and industry best practices
Strong problem-solving and decision-making skills aligned with business objectives
Effective communication and interpersonal skills for engaging customers, staff, and leadership
Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments
Familiarity with core banking systems and branch operations
Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act
Work Schedule\:
Monday–Friday, 8\:30 AM – 5\:30 PM
Saturday, 8\:30 AM – 1\:30 PM
This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed.
Employee Benefits\:
At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include\:
Medical, Dental, and Vision Insurance (effective day one)
Mental health support, including coaching and therapy
Life and disability insurance
Paid parental leave and adoption assistance
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
401(k) with company match and profit sharing
Paid Time Off (PTO), paid training, and 11 paid Federal holidays
Tuition reimbursement
Employee Ambassador preferred banking products
Competitive compensation based on experience
Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.
At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.
We are seeking an experienced and results-driven Branch Service Manager, with bilingual skills preferred to lead our Bellaire, TX branch. In this role, you will manage day-to-day operations, ensure a superior customer experience, and uphold the highest standards of operational performance. The ideal candidate combines strong banking expertise, proven leadership skills, and a demonstrated ability to build and sustain client relationships.
This position will report directly to the Branch Manager.
This position offers exciting opportunities for growth while playing a key part in creating outstanding customer experiences. If you are passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we encourage you to apply!
Key Responsibilities\:
Partner with the Branch Manager to oversee daily operations, sales, and service activities, ensuring alignment with business goals and a high-quality customer experience
Support recruitment, hiring, onboarding, performance management, and employee relations, including coaching and disciplinary actions
Train, mentor, and motivate team members to achieve sales targets through effective promotion of bank products and services
Manage staff scheduling, workflow, and coverage to maximize efficiency and productivity
Monitor and analyze sales, production, and performance metrics to drive results and continuous improvement
Resolve complex customer and employee issues, including escalations, complaints, and service disputes
Ensure compliance with all banking regulations, policies, and procedures, including audit preparation and risk management practices
Approve transactions, perform overrides, and investigate operational issues, including fraud or loss, within authority limits
Support day-to-day branch operations, including client transactions, cross-functional collaboration, and achieving short- and long-term goals
Required Qualifications\:
High school diploma or equivalent required
Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity
Bilingual proficiency in English and Spanish languages is preferred
Strong knowledge of lending processes, including underwriting, loan origination, and documentation
Proven leadership ability to coach, motivate, and develop team members
Excellent customer service skills with a track record of building lasting client relationships
Proficiency in financial management, sales strategies, and banking products/services
Working knowledge of banking regulations, compliance requirements, and industry best practices
Strong problem-solving and decision-making skills aligned with business objectives
Effective communication and interpersonal skills for engaging customers, staff, and leadership
Highly organized with strong attention to detail; able to multitask and perform in fast-paced environments
Familiarity with core banking systems and branch operations
Ability to obtain and maintain Nationwide Mortgage Licensing System (NMLS) registration in compliance with the SAFE Act
Work Schedule\:
Monday–Friday, 8\:30 AM – 5\:30 PM
Saturday, 8\:30 AM – 1\:30 PM
This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed.
Employee Benefits\:
At Amegy Bank, we are committed to supporting your well-being and professional growth. Our comprehensive benefits include\:
Medical, Dental, and Vision Insurance (effective day one)
Mental health support, including coaching and therapy
Life and disability insurance
Paid parental leave and adoption assistance
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
401(k) with company match and profit sharing
Paid Time Off (PTO), paid training, and 11 paid Federal holidays
Tuition reimbursement
Employee Ambassador preferred banking products
Competitive compensation based on experience
Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.
Offers retail and commercial banking services
Zions Bank is a financial institution that provides traditional banking services to individuals and businesses, including personal and business accounts, loans, mortgages, and investment services, delivered through branches and digital channels. The company differentiates itself by prioritizing people—employees, clients, and communities—through strong benefits, learning opportunities, community involvement, and autonomy that enables employees to grow in their roles. This focus on people and community sets Zions Bank apart from competitors that may emphasize products alone. The goal is to help customers succeed financially while also empowering employees and serving as a premier employer of choice that contributes to the communities it serves.
Explore more opportunities at Zions Bank