University of Miami

Research university in Coral Gables, FL

Clinical Business Operations Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMiami, FL, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least one year of relevant experience is required.
At least one year of experience working in a medical office setting is required.
The position requires accurate data entry with minimal errors.
The position requires effective oral and written communication.
The position requires collecting, organizing, and analyzing data.
The position requires the ability to work independently and collaboratively.
The position requires knowledge of clinical systems that interface with EPIC.
The position requires critical-thinking skills.
The position requires strong interpersonal, communication, and listening skills.
The position requires attention to detail when performing all tasks.
The position requires the ability to handle high-stress environments.
The position requires the ability to work evenings, nights, and weekends as necessary.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorization, signatures, missing data, and other patient information.
Answer multiple department telephones by triaging incoming calls, responding to questions, directing calls, and documenting messages in the appropriate software.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee according to their needs.
Work cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provide coverage for co-worker responsibilities when assigned or as needed.
Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Provide primary coverage for scheduling phones and appointment-scheduling requests for the Hearing Implant Program.
Complete UChart message requests to schedule requested evaluations and route surgery-related messages for adults to colleagues.
Reschedule patients from provider bump lists.
Check schedules one week before appointments to determine whether interpreters have been requested.
Confirm all appointments at least 48 hours before they occur.
Check schedules three days before appointments to determine whether Central Insurance Verification has financially cleared them.
Complete letters of medical necessity for the Hearing Implant team.
Check in Cochlear Implant initial kits.
Schedule Bone Conduction Device appointments, including BAHA appointments, for callers to the Hearing Implant line.
Document in patient charts when Cochlear Implant equipment is received in CRB.
Assist with Cochlear Implant equipment organization and handle items not disbursed after two months according to provider or hearing implant director direction.
Set up and maintain the Cochlear Implant loaner-equipment spreadsheet and related document.
Ship Cochlear Implant equipment internationally to patients and to companies as needed.

Desired Qualifications

Experience with EPIC is preferred.
Bilingual ability is preferred.

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Clinical Business Operations Representative 2 to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.

DEPARTMENT ADDENDUM

Department Specific Functions

Primary for scheduling phone coverage and for appointment scheduling requests for the Hearing Implant Program.
Swiftly completes UChart message requests to schedule requested evaluations, and routing messages regarding surgeries to colleagues for adults.
Completion of rescheduling patients from provider bump lists.
Look at schedules a week prior to check if interpreters have been requested.
Confirm all appointments at least 48 hours before they occur.
Look at schedules 3 days prior to appointments, to check if Central Insurance Verification has financially cleared appointments.
Completion of letters of medical Necessity (LMN) for HIP team.
Check in Cochlear Implant initial kits.
Schedule Bone Conduction Device (BCDs or BAHA) appointments if they call into the Hearing Implant line.
Document in patient charts, when Cochlear Implant equipment is received in CRB.
Assist with CI equipment organization and ensure any items not disbursed to patients after two months, are dealt with at the direction of the patient’s provider, or the hearing implant director.
Set up CI loaner equipment spreadsheet / maintain document.
Ship out CI equipment to patients (international) and to companies as needed.
This is a fully in-office role (no work from home).

Department Specific Qualifications

Education:

High School education

Certification and Licensing:

Experience:

One (1) year experience working in a medical office setting
Experience with EPIC preferred
Bilingual preferred

Knowledge, Skills, and Attitudes:

Knowledge of all clinical systems that interface with EPIC system.
Critical thinking skills
Strong interpersonal, communication and listening skills.
Ability to perform all tasks paying attention to detail.
Ability to handle high-stress environments.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

About the Company

University of Miami

Research university in Coral Gables, FL

The University of Miami is a private research university focused on education, discovery, and service, with undergraduate, graduate, and professional programs.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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