Operations Supervisor - Paramedic

IMMEDIATELY HIRING

Supervisor, Operations

Dekalb County, GA 

FULL-TIME

A-Shift Nights

The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.  

• Maintain quality field operations through daily contact, oversight, communication, and evaluation.

• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.

• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.

• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.

• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.

• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids. Cover open shifts with appropriate employee assignments or by filling in as needed.

• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.  

• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.

• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.

• Prepare reports and manage projects as assigned by the Operations Manager.

• Assure that all necessary payroll is properly completed and submitted in a timely manner.

• Assist with and engage in the recruitment and training of new employees.  

• Maintain employee training records and track employee certifications/accreditations for compliance.

QUALIFICATIONS

• Minimum 3 years of EMS field experience.  

• Prior FTO or other leadership/supervisory experience preferred.

• 6 months in current operations

• High School Diploma or Equivalent (GED), with some advanced education preferred.

• EMT/Paramedic Certification.  

• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy  

• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.  

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0049540