Full-Time

Customer Support & Training Specialist

Posted on 12/20/2024

Raptor Maps

Raptor Maps

51-200 employees

Software solutions for solar energy optimization

Data & Analytics
Energy
AI & Machine Learning

Junior, Mid

Remote in USA

Must be primarily located in the contiguous US and authorized to work in the US.

Category
Customer Education & Training
Customer Support
Customer Success & Support

You match the following Raptor Maps's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years in a customer facing role with proven experience of working successfully with external parties
  • Excellent verbal and written communication to clearly explain issues and solutions to customers
  • Ability to quickly identify problems, analyze information, and provide workable solutions
  • Strong organization skills and project planning and tracking experience to support successful customer onboarding
  • Ability to collaborate effectively with other departments to resolve customer issues
  • Must be primarily located in the contiguous US
  • Must be authorized to work in the US
Responsibilities
  • Design and conduct in-field and remote customer training
  • Implement new customer subscriptions, consult about best subscription utilization options, and internally manage deliverable timelines
  • Triage and resolve support inbounds, including but not limited to questions about customer deliverables
  • Lead customers through new product rollouts and collaborate with Product and Engineering teams on these rollouts where appropriate
  • Review and distill customer feedback for Product and the larger Raptor Maps team
  • Quickly develop and maintain subject matter expertise on solar equipment, Raptor Maps inspections, and the Raptor App suite of features
  • Support Sales and Customer Success teams in high-leverage customer engagement and by answering internal questions
  • Execute on customer platform access SOPs
Desired Qualifications
  • Familiarity with relevant software, including help desk ticketing systems and CRM tools
  • Proficiency with Microsoft/Google suite
  • Working knowledge of SQL/data analytics
  • If no prior experience in solar or software, proven experience in learning a new field in previous role pivots

Raptor Maps provides software solutions specifically designed for the solar energy industry, focusing on solar photovoltaic (PV) systems. Its main product, Raptor Solar, is a software-as-a-service (SaaS) platform that supports the entire lifecycle of solar assets, from financing and construction to ongoing operations. The platform utilizes technologies like digital twins, aerial thermal inspections, and machine learning to deliver detailed analytics that help clients identify and prioritize issues in their solar systems. This leads to improved power production, reduced risks, and lower operating costs. Raptor Maps differentiates itself by offering a comprehensive analysis of data from various sources, including drones and satellites, and by providing a network of drone service providers for inspections. The company's goal is to optimize solar PV asset performance, making it a key partner for various stakeholders in the renewable energy sector.

Company Stage

Series C

Total Funding

$62.1M

Headquarters

Somerville, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raptor Maps secured $35M in Series C funding to enhance solar automation.
  • The Instant Inspections AI solution detects thermal anomalies 99% faster than traditional methods.
  • Growing demand for AI-driven solar asset management boosts Raptor Maps' market potential.

What critics are saying

  • Emerging solar software companies could threaten Raptor Maps' market share.
  • Rapid technological advancements require continuous innovation to maintain a competitive edge.
  • Data privacy concerns may lead to regulatory scrutiny and impact customer trust.

What makes Raptor Maps unique

  • Raptor Maps offers a comprehensive SaaS platform for solar lifecycle management.
  • The platform uses digital twins and machine learning for detailed solar asset analytics.
  • Raptor Maps integrates diverse data sources for a holistic view of solar asset performance.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

INACTIVE