Responsibilities

• Design and conduct in-field and remote customer training 
• Implement new customer subscriptions, consult about best subscription utilization options, and internally manage deliverable timelines
• Triage and resolve support inbounds, including but not limited to questions about customer deliverables
• Lead customers through new product rollouts and collaborate with Product and Engineering teams on these rollouts where appropriate
• Review and distill customer feedback for Product and the larger Raptor Maps team
• Quickly develop and maintain subject matter expertise on solar equipment, Raptor Maps inspections, and the Raptor App suite of features
• Support Sales and Customer Success teams in high-leverage customer engagement and by answering internal questions
• Execute on customer platform access SOPs

Qualifications

• 2+ years in a customer facing role with proven experience of working successfully with external parties
• Communication skills: Excellent verbal and written communication to clearly explain issues and solutions to customers
• Problem-solving skills: Ability to quickly identify problems, analyze information, and provide workable solutions
• Project Management: Strong organization skills and project planning and tracking experience to support successful customer onboarding.
• Teamwork: Ability to collaborate effectively with other departments to resolve customer issues.
• Must be primarily located in the contiguous US
• Must be authorized to work in the US

Preferred Qualifications

• Technical proficiency: Familiarity with relevant software, including help desk ticketing systems and CRM tools.
• Proficiency with Microsoft/Google suite 
• Working knowledge of SQL/data analytics
• If no prior experience in solar or software, proven experience in learning a new field in previous role pivots