Manager Change Management

The Manager of Change Management will play a hands-on role helping teams understand and prepare for changes to processes, technology, roles and ways of working. This role will work with change leaders, business stakeholders, transformation teams and subject-matter experts to identify impacts and turn them into clear, practical actions that support implementation and adoption.

This opportunity is well suited to someone who combines strong analytical thinking with communication and relationship skills and enjoys bringing structure and follow-through to complex change.

Position Responsibilities

Assess change and business impacts

• Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.

• Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.

• Identify impacted stakeholder groups, risks, dependencies and required interventions.

• Translating complex process and technology changes into clear implications and actions for employees and leaders.

• undefined

Support stakeholder engagement and change execution

• Develop stakeholder and engagement activities appropriate to nature and level of change.

• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.

• Develop clear communications, leadership materials and practically change resources.

• Support leaders and change champions in preparing teams for new processes, technology and ways of working.

Enable readiness and adoption

• Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.

• Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.

• Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.

• undefined

Support transformation and continuous improvement

• Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.

• Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.

• Bring a continuous-improvement mindset to how change is designed, delivered and sustained. 

• Capture lessons and reusable practices to strengthen subsequent initiatives.

Required Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.

• Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.

• Strong analytical skills with the ability to organize complex information and translate it into clear actions.

• Strong communication, facilitation and stakeholder-management skills.

• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.

• Experience supporting processes or technology transformation is preferred.

• Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.

• Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  

• As part of our global team, we’ll support you in shaping the future you want to see.  

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.