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Bristol Myers Squibb

Makes drugs for cancer, blood and immune diseases

Senior Manager - Multiple Teams

Engineering LeadershipConfirmed live in the last 24 hours
Full-timePrinceton, NJ, USAIn-person

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field is required.
  • At least 9 years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery, including senior technical leadership roles.
  • At least 5 years of hands-on Veeva CRM experience across platform administration, UIX/MyInsights/X-Pages development, custom development using Java SDK and scripting, security models, profiles, objects, controllers, workflows, SSO, permission sets, reports, dashboards, data loading, and integrations.
  • At least 3 years of hands-on custom development experience using Java, Veeva Java SDK, JavaScript, or equivalent scripting languages within CRM or enterprise application environments.
  • At least 1 year of applied AI/ML, intelligent automation, or generative AI experience, including designing, building, or operationalizing AI-enabled solutions in enterprise CRM or field technology environments.
  • At least 4 years of experience with Agile and Waterfall SDLC methodologies, validated and regulated system delivery in the life sciences domain, and cloud-native application development.
  • Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.
  • Demonstrated experience leading globally distributed engineering teams across onshore, nearshore, and offshore delivery models.
  • At least two active relevant technical certifications.
  • Strong analytical, problem-solving, written, and verbal communication skills, with the ability to present to leadership and cross-functional technical audiences.

Responsibilities

  • Define and lead AI-powered engineering and development across CRM capabilities, identifying and delivering AI-enabled solutions that create measurable business value, reduce manual effort, and improve commercial field tools embedded within Veeva CRM UIX layers.
  • Champion an AI-first engineering mindset by embedding AI coding assistants, LLM-augmented development workflows, and automated testing into day-to-day engineering practice to accelerate delivery and raise code quality.
  • Drive platform simplification and intelligent automation programs by rationalizing legacy configurations, eliminating high-effort manual workflows through AI-driven orchestration, and replacing complexity with scalable automated solutions.
  • Lead agentic AI experiments and enterprise pilots by designing AI agents that autonomously manage CRM workflows, enrich data, route actions, and surface field recommendations through CRM APIs and third-party data sources.
  • Establish AI governance and responsible AI frameworks within CRM engineering, ensuring solutions comply with company AI policies, data privacy regulations, explainability standards, and validated systems requirements.
  • Lead end-to-end UIX strategy for Veeva CRM field-facing interfaces, including representative and manager screens, MyInsights/X-Pages, and embedded dashboards; lead architecture and development using HTML5, CSS3, JavaScript (ES6+), Veeva JavaScript SDK, and Java SDK.
  • Define and enforce UIX design standards, component libraries, and reusable UI patterns across the global CRM engineering team to ensure consistency, accessibility, and scalability.
  • Lead Veeva CRM platform administration, including user and territory management, security models, profiles, permission sets, role hierarchies, object configurations, workflow rules, approval processes, automation triggers, SSO, reporting and dashboard infrastructure, and data loading operations.
  • Govern CRM environment strategy across sandbox, UAT, staging, and production, with promotion workflows, configuration trackers, and change management controls aligned to validated systems standards.
  • Lead custom development using Java SDK, Groovy, JavaScript, Shell, and Veeva-native frameworks, delivering controllers, SDK-based logic layers, event handlers, background services, integration connectors, and a governed reusable code library.
  • Design and implement CRM integrations using RESTful/SOAP APIs, middleware connectors, event-driven pipelines, and batch data exchange workflows to connect Veeva CRM with MDM, ERP, AI/ML services, Veeva Vault, and Salesforce.
  • Drive CI/CD adoption and DevOps practices through automated deployment pipelines, environment promotion workflows, code reviews, Git-based version control, coding standards enforcement, and GxP/GCP-compliant release automation.
  • Lead innovation forums, hackathons, and technology showcases across onshore, nearshore, and offshore engineering communities.
  • Set the technical vision and engineering roadmap for the CRM Administration & Development stream, aligning platform capabilities, custom development priorities, and AI/automation investments with commercial IT strategy.
  • Prototype and demonstrate new CRM and AI capabilities by building proof-of-concept solutions to validate feasibility, de-risk delivery, and support executive roadmap planning and investment decisions.
  • Drive portfolio-level technical risk management by identifying systemic risks, architectural vulnerabilities, and compliance gaps, and leading structured remediation programs across the CRM platform estate.
  • Lead, develop, and inspire a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists; set technical direction, build AI and CRM competency, and foster a high-performance, innovation-led culture.
  • Manage vendor and partner relationships by influencing product roadmaps, driving SLA accountability, resolving escalations, and identifying strategic partnership opportunities.
  • Partner with Product Owners, Commercial Business Teams, and cross-matrix IT teams in Data, AI/ML, Security, Infrastructure, and Enterprise Architecture to translate strategic business needs into scalable AI-enabled CRM solutions with clear value outcomes.
  • Drive global delivery governance by facilitating agile ceremonies, maintaining program-level transparency, and ensuring cross-geography delivery cadence, milestone predictability, and audit-ready delivery artifacts.
  • Communicate risks, issues, and delivery impacts to senior management with actionable strategies, contingency plans, and executive-ready status narratives.

Desired Qualifications

  • Deep expertise in life sciences CRM capabilities, including account management, affiliations, MyInsights/X-Pages, product metrics, MCCP, sampling, Approved Email, Engage, territory management, media content, Call/eMIRF, suggestions, surveys, iRep configurations, Event Management, and integrations.
  • Experience integrating CRM with AI/ML platforms and services, surfacing predictive model outputs, next-best-action, or intelligent insights within CRM UIX layers.
  • Experience with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins for automated CRM configuration deployment and SDK build pipelines.
  • Familiarity with master data management processes relevant to CRM data governance, including HCP/HCO data, territory hierarchies, and product catalog management.
  • Prior experience in life sciences, pharmaceutical, or healthcare settings, with knowledge of commercial field operations, medical affairs, market access, or sales force effectiveness workflows.
  • Additional Veeva CRM, Veeva Vault, Salesforce, or cloud platform certifications.
  • Experience with agile tools such as Jira, Confluence, or Azure Boards for backlog management, sprint execution, and stakeholder reporting.
  • Demonstrated ability to manage global teams and vendor relationships across a matrixed organization, influence without authority, and drive outcomes across broad stakeholder groups.

About the Company

Bristol Myers Squibb

Makes drugs for cancer, blood and immune diseases

Bristol Myers Squibb discovers, develops and sells prescription medicines for serious illnesses, including cancer, blood disorders, immune diseases and heart disease, for patients treated by doctors and hospitals around the world. Its best-known drug is Opdivo, an immunotherapy that helps the body's own immune system find and attack many kinds of cancer. Researchers develop drug candidates in its labs or bring them in through acquisitions and partnerships, then test them in clinical trials to win regulatory approval. The company makes and markets the approved medicines and earns its revenue from sales of patent-protected drugs. Its roots go back to a business founded in 1887, and it is based in Lawrence Township, New Jersey.

Company size
10,001+
Company stage
IPO
Headquarters
Lawrence Township, NJ
Founded
1887

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