Community Health Worker
Baystate Health
Community Health Worker
Baystate Health
Operates regional hospitals and health services
SCHEDULE:
LOCATION:
The Community Health Worker (CHW) is developing skills to help patients and their families navigate and access health and community services while adopting healthy behaviors. The CHW work as a care team member through an integrated approach to care management and community outreach. The CHW is developing skills to effectively promote, maintain, and improve the health of patients and their families by providing social support and informal counseling. The CHW develops strong relationships within the care team and partners with providers, patients, and outside organizations. I am also responsible for facilitating communication between patient and care teams and providing culturally appropriate health education and self-management support. Additionally, CHW will collaborate within a team-based care delivery model to improve the health and lives of our community members.
1) CHW will develop the drive and determination to learn and grow in the CHW role. I bring positive engagement to daily interactions with patients, families, and the medical team. I am willing to expand my knowledge, abilities, and resilience in the CHW role.
2)Target and outreach to a specific population of patients, including home and/or community visits as needed. Act as key point person between patients and providers of healthcare and social services
3) Effectively works with people from culturally diverse backgrounds, including translators, in reducing cultural and socio-economic barriers between clients and institutions.
4) Assist with medication adherence, reminding patients about upcoming appointments, arranging transportation or other community services patients may need
5) Act as a key contact person within the clinic for enrollment of new members and educate patients on all aspects of the healthcare delivery system
6) Assist in identifying and utilizing community resources using an approved community resource database and demonstrate the use of applicable EMR systems. Assist in scheduling and accompanying patients to appointments as needed and assisting with the completion of applications for programs for which they may be eligible.
7) Communicates between providers and clinical team; work collaboratively and effectively within a multidisciplinary team
8) Build and maintain positive working relationships with the clients, providers, supervisors, and all staff
9) Continuously expand knowledge and understanding of community resources and services, public health prevention, and evidence-based intervention programs provided
10) Effectively utilizes and documents all activities within the EMR and community service plans, resulting in appropriate data collection tools in a clear and concise manner
11) Complete Care Needs Screenings and other applicable screenings to assess the patient's needs and provide appropriate referrals. Coach patients in the effective management of their chronic conditions and self-care
12) Implement culturally and linguistically tailored educational and support activities
13) Collaborates with the care team to track, monitor, and report on specified disease-related and patient tracking measures
Minimally Required Education:
High Schoo/ GED Enrolled or willingness to enroll in CHW certification program
-Preferred Experience
Some exposure to working in a community setting
Required Licensures/Certifications:
Reliable transportation and MA Drivers license are required.
Education:
GED or HiSET (Required)Certifications:
Certified Community Health Worker - State of MassachusettsState of MassachusettsState of Massachusetts, Driver License - OtherOtherOtherCompensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$19.29 - $25.47 - $34.33Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Operates regional hospitals and health services
Baystate Health is a large healthcare organization serving western Massachusetts with about 13,000 employees and five hospitals that together house around 980 beds. It provides a wide range of patient care and community health services and aims to improve the health of people in its communities every day with a focus on quality, safety, value, and experience. Its work spans patient care from the bedside to education and workplace health, reflecting a community-first mission where treating people with dignity and equity matters. The organization positions itself as a major regional provider and economic driver, emphasizing accessible care and local impact. What sets Baystate Health apart is its scale in western Massachusetts, its integrated approach to care and community health, and its role as a local employer and leader in health outcomes. The goal is to make healthcare accessible and to continually improve health and wellness for the communities it serves.
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