Chicago Housing Authority

Public housing authority administering housing vouchers

Emergency Dispatcher

Administrative SupportConfirmed live in the last 24 hours

Full-timeChicago, IL, USA

About the Job

Requirements

A high school diploma or GED is required; college-level coursework is preferred.
At least two years of related experience is required.
The employee must articulate clearly, comprehend transmitted information, and record messages quickly and accurately.
Computer literacy and proficiency with Word, Excel, and Outlook are required.
Fast, accurate typing skills are important.
The employee must be flexible and able to work various shifts.

Responsibilities

Receive and respond to emergency calls from residents and non-residents, ensuring that appropriate personnel respond promptly.
Determine the nature, severity, and extent of problems by gathering essential information; notify key personnel about extremely serious situations; and distribute relevant information about elevator outages, heating and hot-water problems, flooding, water backups, and other emergencies to management levels.
Contact city services, including law enforcement, to request resident assistance for situations such as streetlight outages, gas leaks, and broken water pipelines.
Track and monitor emergency calls using HelpSTAR 2010 and Cisco Agent Desktop.
Proactively monitor CHA properties using cameras, electronically capture information, and report criminal or problematic behavior to necessary personnel, security, and the Chicago Police Department.
Monitor building-system alarms for smoke, water, temperature, carbon monoxide, and elevators.
During extreme weather, work with asset management, private management, and the Office of Emergency Management and Communications to conduct well-being checks on residents, especially at-risk, elderly, and disabled residents.
For city-wide emergencies, determine whether incidents affect CHA or Housing Choice Voucher properties by searching the Yardi database and distribute the findings to necessary personnel.
Prepare reports on call volumes, unusual incidents, faulty elevators, and security-related issues, including morning reports.
Follow up on open calls and work orders in the HelpSTAR 2010 database.
Perform other assigned duties and projects.

Desired Qualifications

College-level coursework is preferred.

POSITION SUMMARY

Emergency Services Operational Center is a component of the Chicago Housing Authority’s communication network functioning as a 24-hour, seven-days-a week center. Emergency Services is committed to providing valuable information, communications, and support in an excellent approach to CHA’s residents, staff, management teams, sister agencies such as Chicago Police and Fire Departments, and the Office of Emergency Management Communication. Emergency Services Operational Center’s mission is to empower residents and CHA personnel by providing valuable information and communications with quick and efficient responses during emergency situations.

The Emergency Dispatcher will report to the Supervisor of Emergency Services Operational Center and the Director of Safety and Security.

DUTIES AND RESPONSIBILITIES

The Dispatcher is responsible for receiving and responding to emergency calls from residents/non- residents and ensuring that immediate and appropriate personnel respond to the incident.
Determining the nature, severity, and extent of problems by obtaining essential information; notifying key personnel of extremely serious situations; disseminating pertinent information to various levels of management on elevator outages, heat and hot water problems, flooding, water back-up and other emergency situations.
This position will also contact various city services including law enforcement agencies to request assistance for residents for situations that could include: streetlights out of services, gas leaks, water pipeline breaking, etc.
Tracking and monitoring emergency phone calls via HelpSTAR2010; and Cisco Agent Desktop
Proactively monitor CHA properties via cameras and capture all information electronically and reports any criminal or problematic behavior to all necessary personnel, security, and CPD.
Monitor building systems alarms such as smoke, water, temperature, carbon monoxide and elevators.
During extreme weather, ESOC works closely with asset management, private management and OEMC to conduct well-being checks to all residents especially at-risk, elderly, and disabled residents.
ESOC is notified of city-wide emergencies and determines whether they are on CHA or HCV properties by searching the Yardi’s database and disseminating found information to the necessary personnel.
ESOC prepares various reports on the number of calls received, unusual incidents, faulty elevators and security-related issues and prepares morning reports.
Follow up on open calls (work orders) from the HelpSTAR 2010 database.
Performs all other duties and projects assigned.

QUALIFICATIONS

This position requires a High School Diploma or G.E.D., college level coursework preferred. Must have a minimum of two (2) years related experience. Additionally, the position requires the ability to articulate clearly, to comprehend the transmitted information and to record messages expediently and with accuracy. Must be computer literate, Word, Excel, and Outlook. Fast, accurate typing skills are important. Must be flexible and able to work various shifts.

BENEFITS AT-A-GLANCE

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago

Salary Range: $23.63/hr

Grade: 59U

FLSA: Non Exempt

Union: Union

"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”

This is a union position. The permanent location for this position is: 4859 S. Wabash, Chicago 60615.

Pay Ranges: $23.63/hr

About the Company

Chicago Housing Authority

Public housing authority administering housing vouchers

Chicago Housing Authority provides affordable housing in Chicago by owning and managing more than 21,000 public housing units and administering the Housing Choice Voucher program for low-income families. It operates by directly managing properties and issuing vouchers to eligible residents, supported by a $1 billion annual budget. The CHA differs from others by pairing housing with community development efforts like the Plan for Transformation and the Family Self Sufficiency program, plus partnerships with private organizations to boost resident opportunity. Its goal is to offer safe, affordable housing while promoting long-term economic stability and asset-building for residents through planning and collaboration.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2004

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