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H&M

Global fast-fashion retailer of affordable clothing

Visual Merchandiser

MerchandisingConfirmed live in the last 24 hours
Full-timeMontreal, QC, CanadaNo salary listed

About the Job

Requirements

  • Equivalent experience of 1 to 2 years or more is desired.
  • Ability to lift more than 20 pounds.
  • Ability to stand for extended periods, bend, stretch, perform repetitive movements, push, pull, and carry items such as mannequins, clothing, bags, and torsos over short distances.
  • Ability to climb a ladder and use a step stool.
  • Ability to work with hand and power tools, including irons and steamers, and lift loads to set up displays.
  • Ability to work a flexible schedule, including evenings and weekends.
  • May be required to travel to support other stores.

Responsibilities

  • Set out clothing on the sales floor and in windows according to the commercial guide.
  • Determine additional commercial opportunities in the store with the department manager and implement sales-floor rearrangements based on shared decisions and H&M brand guidelines.
  • Stay current on fashion trends and share, inspire, and train the store team on seasonal trends, upcoming campaigns, and brand standards.
  • Meet direct customer-service expectations according to H&M standards and support the store team in delivering a strong customer experience.
  • Implement H&M's visual identity and commercial guide, ensuring mannequins in windows and throughout the store are arranged appropriately.
  • Create a clear visual story between windows and Zone A using clothing purchase suggestions.
  • Maintain a high-quality daily clothing presentation in collaboration with the store team.
  • Maintain clear customer flow through accessory placement and navigation consistent with standards.
  • Launch and maintain all campaigns and commercial activities on time and according to H&M standards.
  • Track store key performance indicators with the department manager and take necessary actions to meet targets and store budgets.
  • Adapt the store schedule to store needs and budget based on the commercial plan.
  • Complete and track the Best Brand portion of the Customer Experience tool to maximize commercial opportunities.
  • Collect samples and execute store movements to create clear stories and wearable purchase suggestions.
  • Complete all morning sales-floor and window routines before the store opens.
  • Ensure the quantity and condition of visual merchandising accessories and received marketing materials, with sustainability in mind.
  • Maintain the organization and safety of the visual room.
  • Keep all store visual merchandising materials up to date and share information about seasonal changes with the team.
  • Paint and maintain windows as needed.
  • Help the store team improve customer and in-store work experiences through coaching and development.
  • Work with the store management team to ensure compliance with legal requirements and H&M policies.
  • Assess and develop the store team's visual merchandising and commercial skills through regular visual merchandising training for the whole team.
  • Maintain oversight, follow up, and provide feedback while the store team executes sales-floor rearrangements.
  • Identify future visual merchandisers for succession.
  • Ensure all communication in windows and on the sales floor complies with local legislation.
  • Follow H&M health and safety standards and local legislation to ensure the safety of yourself, colleagues, and customers.
  • Follow all safety procedures and routines and administrative processes in all store areas.

Desired Qualifications

  • Equivalent experience of 1 to 2 years or more is desired.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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