Cloud Engineer

About Keyfactor 

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

• Works independently with Infrastructure as Code toolsets to deploy and enhance cloud infrastructure
• Writes new or enhances existing infrastructure code of low to moderate complexity
• Seeks review for higher-risk or non-standard changes and participates in peer code reviews

Configuration

• Builds and maintains configuration code to support reliable and secure services
• Implements configuration changes independently within established patterns
• Reviews and supports configuration work performed by less senior peers when needed

Data Center Operations

• Maintains an accurate and up-to-date inventory of all physical hardware within the data center, such as HSMs, USBs, Smartcards, SSDs and Shock-Proof cases. Informs supervisor when certain materials are running low.
• Maintains detailed records of all data center operation activities, including changes to tamper evident bag numbers, incidents, and access to client materials. Follows proper procedures on strict guidelines for Root Signings, Disaster Recovery, CRLs and CSR signings. Ensures proper asset disposal procedures are followed.
• Is able to follow documented procedures on how to properly handle sophisticated hardware security modules and KVM devices. Can perform configurations of the hardware security module and KVM with supervision from more senior peers.

Task Automation

• Develops automation using scripting languages, REST APIs, Azure Automation Runbooks, Azure Function
  Apps, and DevOps pipelines
• Delivers automation solutions of low to moderate complexity that improve operational consistency
• Participates in automation reviews and knowledge sharing

Networking

• Applies cloud networking concepts to maintain a strong security posture
• Implements approved networking changes aligned with established protocols and standards
• Seeks guidance for complex or non-standard networking scenarios

Monitoring & Alerting

• Works with Azure Monitor to administer and enhance monitoring and alerting configurations
• Ensures systems are monitored appropriately and alerts are actionable
• Supports improvements to observability and incident detection

Patch Management

• Coordinates and executes patch management activities
• Troubleshoots routine patching issues independently and escalates complex cases as needed

PKI Knowledge

• Applies working knowledge of PKI concepts in support of customer and hosted environments
• Performs PKI-related tasks with minimal supervision
• Reviews routine PKI work completed by less senior engineers
• Participates in cross-functional certificate reviews

Product Knowledge

• Works with Keyfactor’s hosted products and core functionality
• Deploys and configures products to a baseline or moderate complexity level
• Performs low to moderate complexity troubleshooting
• Supports operational readiness and stability of hosted offerings

Compensation

Salary will be commensurate with experience.  

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:   

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. 
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. 
• The Keyfactor Alliance Program to support DEIB efforts. 
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. 
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development. 
• Regular All Hands meetings – followed by group gatherings. 

Our Core Values 

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.   

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   

Customers are core.   

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   

Innovation never stops, it only accelerates.   

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   

We deliver with agility.    

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   

United by respect.    

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   

Teams make “it” happen.   

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.  

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 

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