Assistant Restaurant Manager
About the job
- Strong leadership experience in a fast-paced hospitality, retail, or customer-focused environment.
- Confidence leading and motivating a team during high-volume periods.
- A proven ability to deliver outstanding customer experiences.
- Strong communication and interpersonal skills.
- Experience working with and improving operational key performance indicators.
- The ability to coach people, provide feedback, and build capable teams.
- A hands-on leadership style, with comfort leading from the floor and setting the standard.
- A positive, accountable, and solutions-focused approach.
- Lead the restaurant through busy service periods and set the standard on shift.
- Coach, train, and develop Crew and Shift Leaders.
- Create an energetic, positive, and high-performing team culture.
- Deliver an exceptional guest experience every day.
- Drive operational key performance indicators across service, quality, sales, labour, and food costs.
- Support rostering, recruitment, and people management.
- Manage inventory, ordering, stock control, and restaurant financial performance.
- Maintain standards across food quality, safety, and restaurant presentation.
- Work alongside the Restaurant Manager to identify opportunities and continuously improve restaurant performance.
- Previous quick-service restaurant experience.
About the company
Guzman y Gomez runs quick-service restaurants serving made-to-order Mexican-inspired food to guests across Australia, Singapore and Japan. Its menu includes burritos, tacos and nachos assembled with a choice of fillings, alongside breakfast meals and smaller portions. Customers eat in restaurants or order through drive-throughs, takeaway counters and the GYG app, which links purchases to its rewards program. GYG publishes ingredient details and says its food excludes added preservatives, colours, artificial flavours and unacceptable additives; restaurant sales and franchise royalties support the business. Founded in Sydney in 2006, the company is headquartered in Surry Hills, New South Wales, Australia.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Surry Hills, Australia
Founded
2006
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Simplify's Take
What believers are saying
- The restaurant network is selling more: GYG's August 2026 results report 17.9% network-sales growth.
- Applicants have several entry paths: GYG lists crew-to-management roles and Hola Central jobs in finance, technology and operations.
- Staff recognition has a shared channel: GYG reports 90% Workvivo activation and over 100 weekly nominations connecting crews with headquarters.
What critics are saying
- U.S. opportunities ended with an exit: August 2026 reporting confirmed GYG's withdrawal and A$67.3 million in FY26 discontinued-operations losses.
- Restaurant hiring is partly decentralized: GYG's franchisees employ their own crews and manage day-to-day staffing.
- Supply-chain labor risks differ: November 2025's assessment rated protein sourcing elevated, packaging moderate-to-high, with potential risks in uniforms and construction.
What makes Guzman y Gomez unique
- GYG claims a chicken-sourcing distinction: its prospectus describes exclusively fresh, free-range chicken as unique among Australian quick-service market leaders.
- Kitchens use an in-house system: GYG designed its operating platform and stickers to coordinate made-to-order meal preparation.
- Franchise preparation starts early: GYG trains operators 9-12 months before opening, with dedicated opening teams and culinary and operations coaches.
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