Application Scientist 3 - Digital Customer Training & Field Applications

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are seeking a motivated and technically skilled Application Scientist III to join our EMEA Applications team within the Chemical Analysis Division at Thermo Fisher Scientific.

This position combines technical applications expertise, customer engagement and digital content development to support the continued growth of our business across EMEA.

The successful candidate will play a key role in developing and delivering high-quality digital customer training programs, enabling customers to access technical knowledge and application expertise remotely.

In addition, the role will provide flexible, region-wide support for on-site customer training and product demonstrations, particularly when local Applications teams are experiencing high demand or resource constraints.

This is an exciting opportunity for an Application Scientist who enjoys working with customers, creating engaging technical content and developing innovative approaches to delivering customer training.

Key Responsibilities

1. Digital Customer Training & Content Development

• Design, develop and deliver digital training materials for customers across EMEA.
• Create high-quality technical videos, recorded demonstrations, interactive training modules, webinars and virtual learning resources.
• Convert existing instructor-led training into scalable digital and hybrid training formats.
• Work with subject matter experts and regional Applications teams to ensure training content is technically accurate, relevant and engaging.
• Develop standardized digital training resources that can be reused across different countries and customer segments.
• Support the development of paid digital customer-training offerings, contributing to customer satisfaction and revenue growth.
• Continuously improve training materials based on customer feedback, product developments and evolving business needs.

2. Customer Training & Field Applications Support

• Deliver technical customer training remotely and on-site across EMEA.
• Provide additional field applications support when local Applications teams are operating at full capacity.
• Conduct product demonstrations, application workshops and technical training sessions for customers.
• Support customer adoption and effective utilization of Thermo Fisher Scientific technologies.
• Collaborate with local Applications Scientists and Sales teams to ensure consistent customer experiences.
• Travel across EMEA as required to support priority customer training and demonstration activities.

3. Commercial & Customer Engagement

• Collaborate with regional Sales, Applications, Service and Marketing teams to identify customer training needs.
• Support commercial opportunities through high-quality technical demonstrations and applications expertise.
• Contribute to customer retention, satisfaction and successful product adoption.
• Support the expansion of paid customer-training programs and new digital learning offerings.
• Identify opportunities to improve training efficiency and reduce the need for repetitive on-site visits through digital delivery.

4. Continuous Improvement & Collaboration

• Establish consistent approaches to digital training development and delivery across EMEA.
• Share technical knowledge and best practices with regional Applications teams.
• Monitor training effectiveness, customer feedback and engagement with digital learning resources.
• Support initiatives to improve Applications team productivity and customer responsiveness.
• Work collaboratively in a multicultural, geographically distributed team.

Qualifications & Experience

Required Qualifications

• Degree in Chemistry, Analytical Chemistry, Materials Science, Engineering or a related scientific discipline.
• Experience in applications science, technical customer support, scientific instrumentation or customer training.
• Ability to explain complex scientific concepts clearly to technical and non-technical audiences.
• Strong communication, presentation and customer-facing skills.
• Experience delivering technical training or product demonstrations.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Excellent written and spoken English.
• Willingness and ability to travel across EMEA when required.

Preferred Qualifications

• Experience creating digital learning content, technical videos, webinars or virtual training programs.
• Familiarity with e-learning development tools, video production or digital content platforms.
• Experience supporting scientific instrumentation within industrial or analytical laboratory environments.
• Experience developing or delivering paid technical training programs.
• Additional European language skills, particularly French, Dutch or Italian.
• Experience working with international customers and geographically distributed teams.

What Success Looks Like

Success in this role will be measured through:

• Development and launch of reusable digital customer-training modules.
• Increased availability and adoption of remote customer training.
• Effective delivery of on-site customer training and demonstrations across EMEA.
• Improved flexibility and responsiveness of regional Applications support.
• Positive customer training feedback and satisfaction.
• Contribution to the growth of paid customer-training programs.
• Reduced reliance on repetitive travel-based training where digital alternatives are effective.

Why Join Us?

This role offers the opportunity to combine scientific expertise with digital innovation and direct customer engagement.

You will contribute to the transformation of customer training across EMEA, helping make technical expertise more accessible, scalable and effective while supporting Thermo Fisher Scientific's commitment to enabling customers to make the world healthier, cleaner and safer.