Certification Transition Specialist

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Job Title:  

Certification Transition Spec

Agency:

Georgia Professional Standards Commission

Job Requisition ID:

JR0000007746

Shift:

Not Applicable (United States of America)

Compensation Details:

$48,880.00

Job Description:

Position Summary

Under minimal supervision, the Certification Transition Specialist serves as the communications and outreach specialist for the Georgia Professional Standards Commission (GaPSC), a state government agency, building strong partnerships between school districts (local units of administration, or LUAs), state agencies, and the Certification Division. The specialist provides high-level customer service that helps partners recruit and keep certified educators, and writes email campaigns, newsletters, and other content for districts, educator preparation providers (EPPs), and educators. This work supports people moving into education, such as military members, military spouses, veterans, and career changers. This work-from-home position reports to the Certification Evaluator Supervisor and may serve as a lead worker.

The ideal candidate comes from communications, outreach, public relations, certification, or HR work. They write clearly in plain language, present with confidence, and build strong relationships with school district partners. They learn and explain certification rules accurately, stay organized across many projects, use sound judgment, adapt to change, and bring creative ideas to outreach. They work independently as self-starters and manage their time well. Familiarity with the Georgia educator certification process is a plus.

Training and advancement: Training and special projects build your expertise and can lead to other promotion opportunities in training and outreach.

Key Responsibilities:

·       Support EPP and LUA representatives as the first line of contact with the certification division through the Certhelp and HR line.

·       Optimize communication with GaDOE and other state agencies to align goals to support LUAs in recruitment and retention of educators, including transitioning military members and military spouses.

·       Partner successfully with teammates and the management team to efficiently achieve division and agency goals.

·       Attend and/or present at career fairs, conferences, and informational sessions, as needed.

·       Draft targeted communications, including email campaigns and the division newsletter.

·       Manage email lists.

·       Create and deliver compelling content to engage target audiences in a variety of ways, including plain-language web, FAQ, and guidance content.

·       Coordinate with the division's Military Support unit on communications for military members, veterans, and military spouses.

·       Works closely with Certification Training team to support training events and assist in facilitating internal training of staff.

·       Works closely with the Educator Preparation and Ethics Divisions to align strategies to support Georgia EPPs and LUAs.

·       Evaluate credentials of applicants for Georgia educator certification/licensure.

·       Process cases (about one day per week), respond to email inquiries at all levels and answer certification phone calls when assigned by management.

·       Monitor and communicate progress towards milestones; take appropriate steps to increase efficiency and productivity.

·       Create and maintain a high performance environment characterized by positive leadership and strong team orientation.

·       Keep abreast of certification rules, policies and procedures; educator preparation rules and program information; and GaPSC and GaDOE information, requirements, resources, tools, and technical developments.

·       Other duties as assigned, including special projects for growth and development.

Technical Competencies:

·       Demonstrate strong organizational, time management and decision-making skills.

·       Deliver exceptional customer service to all customers, regardless of issue.

·       Ability to train and mentor others.

·       Ability to interpret complex certification laws, rules and procedures.

·       Ability to apply the knowledge when performing job duties and tasks.

·       Ability to break down complex information into component parts to resolve issues in a timely fashion.

·       Advanced knowledge of the certification database and gapsc.com website.

·       Exercise sound judgment when processing cases and making decisions.

·       Independently respond to written customer inquiries of moderate to high difficulty.

·       Work independently on multiple tasks and projects while producing timely, high quality output.

·       Successfully multitasks multiple projects concurrently, focusing on the critical priorities with respect to importance and time available, and establishes realistic timelines.

·       Effectively and professionally communicate both orally and in writing, using plain language.

·       Build strong working relationships with school districts and partners, and present confidently to groups.

·       Create clear, engaging content, including basic graphics and slides, using Microsoft 365, Canva, or similar tools.

·       Maintain a consistent, high quality, customer-focused orientation when conducting business and providing services to external and internal customers.

·       Excellent listening skills.

·       High attention to details.

·       Work cooperatively with others in team settings.

·       Exhibits trustworthiness, integrity, honesty, initiative and resourcefulness in all aspects of the job.

State Entry Qualifications:

High school diploma/GED and four (4) years of job-related experience; or two (2) years of experience required at the lower level Admin Assistant 2 (GST051) or position equivalent.

Agency Preferred Qualifications

Hold a minimum of the Certification Evaluator 2 position OR have three years of certification experience in another position in which the person has demonstrated the same level of skill and knowledge, AND ability to independently meet the responsibilities and technical competencies outlined above. Ability is determined by experience, performance evaluations, and through the interview process. Communications, public relations, newsletter, or web content experience and bilingual skills are a plus.

Working Conditions

This remote job is based in Georgia and follows state and GaPSC telework policies, which may change. Staff come to the Atlanta office from time to time for training, meetings, and duty days; this travel is not reimbursed. Reliable internet and a private workspace are required.

Why Join Us

·       Work from home on a steady schedule. Anywhere in Georgia, Monday–Friday, no nights or weekends.

·       Meaningful public service. You help schools hire and keep certified educators.

·       Health coverage. Medical, dental, vision, and life insurance options.

·       Retirement and savings. State retirement, 401(k), and 457 plans; possible Public Service Loan Forgiveness.

·       Paid time off. 13 paid holidays, plus annual leave, sick leave, and paid parental leave.

Minimum Qualifications:

High school diploma/GED and four (4) years of job-related experience; or two (2) years of experience required at the lower level Admin Assistant 2 (GST051) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.