Business Development Representative @ Gladly

About Gladly:

Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.

Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.

As a Business Development Representative at Gladly, your primary purpose is to drive growth and expansion by identifying, prospecting, and nurturing potential customers. You will play a crucial role in initiating meaningful conversations with prospective customers, understanding their needs, and effectively communicating the Gladly value proposition.

What You’ll Do:

Develop creative outreach methods to actively engage new and existing leads by phone, email, and chat to attract new customers
Generate first meetings and new business opportunities with hustle and creativity
Work closely with Account Executives to develop strategies to target prospects and secure meetings
Achieve monthly quotas of sales qualified opportunities for assigned territory
Effectively use sales tools to run accounts through every step of the sales cycle
Create and prioritize target account and contact lists
Additional Business Development-related tasks, as required

Requirements:

Experience working in a strategic SDR/BDR role in the SaaS/Software space or equivalent sales experience
Strong work ethic and time management skills
You are proactive and execute with brilliant focus and a relentless spirit;
Results-driven, creative, and detail oriented
Excellent written/verbal communication skills
Ability to work in a fast-paced, team environment
Good time management ability with strong organizational skills and attention to detail
Ability to learn and understand new products and technology

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don’t meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don’t check every box in the job description. We’re committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation:

$65,000 base + $35,000 variable + equity and benefits

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.

Working at Gladly:

Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.

We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.

We have a strong work ethic, but value life outside of work, too.

Gladly Beliefs:

We win as one team: We believe the most important focus for us as a team is making the company successful.
We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals.
We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service.
We value underdog grit: Success isn’t always about having the most resources or the most experience; it’s about having the determination and grit to keep pushing forward especially when it’s hard.
We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be.
We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision.

Our focus is on people and that starts with our employees. As an employee you can count on:

Competitive salaries, stock options
Medical, Dental, Vision and Life insurance
Generous paid time off
Generous paid Parental Leave
401K
Flexible Spending Accounts
Home office stipends

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.

Compensation Overview

6 month growth

1 year growth

2 year growth

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