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Gladly
AI-powered customer service platform for personalized experiences
Consumer Software
AI & Machine Learning
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Company Overview
Gladly stands out as a customer service software that prioritizes personalization and efficiency, utilizing AI to deliver concierge-level service at scale. It offers a unique approach by integrating all communication channels into one lifelong conversation stream, providing agents with a comprehensive understanding of the customer's history and preferences. This approach has attracted globally recognized brands such as Nordstrom, REI, and Warby Parker, demonstrating Gladly's industry leadership and competitive advantage.
Consumer Software
AI & Machine Learning
Company Stage
M&A
Total Funding
$195M
Founded
2014
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 22%2 year growth
↑ 31%Location
Experience Level
Category
Education Level