Gladly

Gladly

AI-powered customer service solution provider

About Gladly

Simplify's Rating
Why Gladly is rated
B-
Rated C on Competitive Edge
Rated B on Growth Potential
Rated B on Differentiation

Industries

Enterprise Software

AI & Machine Learning

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$208M

Headquarters

San Francisco, California

Founded

2014

Overview

Gladly provides a customer service platform that uses artificial intelligence to improve interactions between customers and service agents. Instead of relying on a traditional ticketing system, Gladly connects all communications to individual customers, allowing for personalized and efficient service. The platform includes AI tools like Hero AI Authoring, Hero AI Summaries, and Hero AI Replies, which help agents work more productively. Additionally, it offers self-service options for customers, ensuring they can get help anytime. Gladly operates on a subscription model, where businesses pay for access to its tools, which help reduce costs and improve service efficiency. The goal of Gladly is to change how businesses engage with their customers, building loyalty and enhancing their brand reputation.

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Simplify's Take

What believers are saying

  • Gladly's AI-driven platform boosts customer loyalty and brand reputation.
  • Recent $40M funding supports innovation and platform expansion.
  • Recognition in RetailTech Breakthrough Awards highlights Gladly's industry leadership.

What critics are saying

  • Integration of Thankful's AI may cause service disruptions.
  • Subscription model exposes Gladly to financial risks if customers switch to competitors.
  • Rapid AI advancements pressure Gladly to continuously innovate.

What makes Gladly unique

  • Gladly eliminates traditional ticket systems, focusing on customer-centric interactions.
  • The platform integrates AI tools like Hero AI Authoring for enhanced agent productivity.
  • Gladly's unified communication channels ensure seamless customer experiences across all platforms.

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Funding

Total Funding

$208M

Above

Industry Average

Funded Over

5 Rounds

Late VC funding comparison data is currently unavailable. We're working to provide this information soon!
Late VC Funding Comparison
Coming Soon

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous paid time off

Generous paid Parental Leave

401K

Flexible Spending Accounts

Home office stipends

Stock options

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 3%
The Tech Outlook
Apr 24th, 2025
Gladly Garners "Overall Customer Experience Solution of the Year" In 2025 RetailTech Breakthrough Awards Program

SAN FRANCISCO, April 24, 2025 (GLOBE NEWSWIRE) - RetailTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout retail technology companies, products, and services around the globe, today announced that Gladly, the AI-powered, people-centered Customer Service Platform, has been named "Overall Customer Experience Solution of the Year" in the 3rd annual RetailTech Breakthrough Awards program.

PR Newswire
Feb 14th, 2025
Gladly Named A Leader In Constellation Shortlist™ For Digital Customer Service And Support

Recognition Highlights the Growing Need for AI-Driven, Customer-Centered Service SolutionsSAN FRANCISCO, Feb. 14, 2025 /PRNewswire/ -- As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service solutions that are both intelligent and deeply human has never been greater. In recognition of this shift, Gladly has been named to the Constellation ShortList™ for Digital Customer Service and Support for Q1 2025, marking it as a leading solution for brands looking to modernize service operations and elevate customer experiences.Constellation Research evaluates vendors based on client inquiries, market share, customer references, and independent analysis. The ShortList identifies leading solutions that help organizations modernize their technology stack and maximize the value of their investments. Gladly's inclusion reflects its innovative, customer-first model.Unlike traditional ticket-based platforms that bolt AI onto legacy workflows, Gladly was designed from the ground up to unify conversations across channels, putting customers — not tickets — at the heart of every interaction. This approach empowers brands to create seamless, personalized service experiences while simultaneously driving efficiency."Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more deflected," said Charlie Besecker, President of Gladly

PR Newswire
Sep 26th, 2024
Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver

/PRNewswire/ -- Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI....

All Blog Things
Sep 26th, 2024
Gladly Secures $40M in Funding

In a move set to shake up the customer service industry, Gladly has launched a new AI-powered platform aimed at replacing those pesky, outdated ticket-based systems Allblogthings all know (and let's be honest, not love).

Multichannel Merchant
Jul 13th, 2023
Gladly introduces its AI and automation Customer service platform, Gladly Sidekick

Gladly Sidekick is a result of Gladly’s acquisition of Thankful, a generative AI and no-code automation solution.

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