Gladly has launched agentic commerce, combining sales and service functions into a single conversational AI for retail brands. The platform eliminates the need for separate shopping assistants and support bots, addressing what CEO Charlie Besecker describes as the "two-bot era" where disconnected tools frustrate customers. AI traffic to US retail sites rose 393% year over year in Q1 2026, according to Adobe Analytics data covering over 1 trillion visits. That traffic converted 42% better than non-AI traffic and generated 37% more revenue per visit. At Balsam Hill, one in five shoppers who viewed a product in chat added it to their cart during the tool's first 30 days, with resolution rates between 80% and 91%. The tool drove over six figures in add-to-cart value in its first month. Gladly guarantees it will outperform brands' current AI within 30 days or customers pay nothing.

Gladly vs Simplify360: Revenue, Funding & Team size compared. Gladly generates $47.7M in revenue; Simplify360 generates $54M. Simplify360 and Gladly are close to the same size by revenue. The table below compares Gladly and Simplify360 on funding, valuation, customers, team size and headquarters - every figure GetLatka has verified for each company. | Company | GladlyThis company | Simplify360 | | Revenue | $47.7M | $54M | | Valuation | $429.4M | Not disclosed | | Funding raised | $113M | Not disclosed | | Customers | Not disclosed | 100K | | Team size | 221 | 84 | | Founded | 2014 | 2009 | | HQ | San Francisco, United States | India | Want the full dataset? GetLatka tracks revenue, funding and team history for thousands of SaaS companies, with charts, growth rates and founder interviews. Gladly at a glance. Gladly generates $47.7M in revenue with 221 employees, headquartered in San Francisco, United States. * Revenue - $47.7M * Valuation - $429.4M * Funding - $113M * Team size - 221 * Founded - 2014 Developer of a cloud-based communication technology platform designed to help businesses to deliver better customer service. The company's platform gives agents a single view of the customers across all conversations, no matter what... Simplify360 at a glance. Simplify360 generates $54M in revenue with 84 employees, headquartered in India. * Revenue - $54M * Customers - 100K * Team size - 84 * Founded - 2009 The Best Social Customer Service Platform for your Business. Other Gladly alternatives. Gladly competes with more than the companies on this page. Browse the full alternative lists to compare revenue, funding and team size across the category. Gladly vs Simplify360: frequently asked questions. Is Gladly or Simplify360 bigger? Simplify360 is the bigger company by revenue, at $54M against $47.7M for Gladly. How much revenue does Gladly make? Gladly generates $47.7M in annual revenue with a team of 221. How much revenue does Simplify360 make? Simplify360 generates $54M in annual revenue with a team of 84. How much funding has Gladly raised? Gladly has raised $113M in total funding since it was founded in 2014.