Production Support Engineer

Overview

Susquehanna is currently looking for a Production Support Engineer to join our Proprietary Trading Services team. As part of our team, you will be working to support the firm’s core businesses, while gaining broad-based experience across multiple technologies.

Your role requires quick assessment, triage and resolutions of technical issues impacting our environment. You’ll have the opportunity to develop a range of tools used for monitoring, real-time trade analysis, and job management. Furthermore, our technology framework continues expanding and changing, introducing top of the line, dynamic technologies. All of this offers you an opportunity to enhance your technical expertise and project management skills through collaboration with development and engineering staff across the firm and our technology organization as well as through the learning opportunities exposure to such technologies can provide.

Susquehanna Engineers are:

• Able to move quickly from idea to execution, prioritizing the work that matters most to users
• Focused on the entire technical stack with an eye for building a stable, scalable, optimized environment with minimized risk
• Committed to innovation, looking for opportunities to leverage technology wherever possible to optimize processes and systems support
• Passionate about technology and interested in exploring new technologies to find the optimal solution

In this role, you will:

• Support and maintain Windows and Linux server processes and the internally developed application services that run on them
• Monitor and support a highly distributed production system
• Work directly with application teams and other stakeholders to understand their needs and generate practical solutions
• Build automation using AI tools to reduce manual operational work and speed up incident response
• Have the autonomy to seek out and implement process optimization opportunities in support of business and technical users

What we’re looking for

• 2-5 years of experience in an operations, systems administration, or application support related role
• Demonstrated experience with Linux and Windows environments and a solid understanding of how multitiered systems work
• Scripting experience with Python, PowerShell, and/or Bash to automate tasks, build tooling, and simplify repetitive work
• Working familiarity with Kafka, MariaDB, MongoDB, InfluxDB, and ELK sufficient to support and troubleshoot production environments
• Working knowledge of networking fundamentals
• Previous experience within a financial services or trading environment is a plus
• BS in Information Technology, Computer Science or Engineering, or a similar technical major preferred

Visa sponsorship for work authorization is not available for this position now or in the future