Engineer – Advanced Support

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• To provide next level technical support to backbone supervision centers by resolving low to medium complex proactive backbone network problems and contributing network performance business objectives   
• To provide next level technical assistance on the reactive incidents raised by global customer service centers and contribute to targeted customer satisfaction.

key accountabilities

• Provide next level technical support for Global customer service centers and Backbone supervision centers  by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs
• Identify Backbone network congestion issues and co-ordinate with Network planning and rollout  teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives  by providing high quality second level technical support on all backbone network platforms and services in Orange Business Services
• To implement  assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures
• Generate “Technical Incident Reports” for major network incidents and problems
• Provision IMN & OTI services( vpn, ipsec, internet etc.)  over Orange OGN network

key result / decision areas (outcomes)

• Gain and apply technical and soft skills as per individual objectives
• Achieve functional KPI targets
• Contribute to customer satisfaction and Network Performance KPI targets

About you

knowledge and abilities

• Excellent knowledge of communication standards and OSI/commercial protocols as follows:
• Network Technologies – IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS,  OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI,
• Basic understanding of SDWAN, SDN network and Segment Routing
• Professioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies:•    CISCO ASR/IOS   Routers /,•    Cisco Catalyst Switches •    Juniper Routers   •    NSO and similar nerowrk orchestration tools•    Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.•    Excellent Analytical and trouble-shooting skills•    Good understanding of Telecom Service providers Networks and Services

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.