A minimum of 3 years of experience as a Call Center Sales Supervisor or Sales Team Leader is required.
Experience supervising sales agents in Panama is highly preferred.
Experience working with the United States market is required.
1–2 years of experience as a sales agent is a strong advantage.
Proven experience managing and motivating sales teams is required.
Experience working with sales targets and key performance indicators is required.
Knowledge of Spanish and English is required.
Candidates must be based in Panama.
Responsibilities
Supervise and manage the daily activities of B2C sales agents.
Monitor sales performance and ensure sales targets are achieved.
Train, coach, and motivate sales agents to improve performance.
Track key performance indicators, sales metrics, and agent productivity.
Assist in developing sales strategies for the B2C market.
Ensure proper customer communication and service quality.
Report weekly and monthly sales performance to management.
Help recruit, onboard, and train new sales agents.
Implement sales processes and improve team efficiency.
Ensure discipline, reporting structure, and workflow organization within the team.
Desired Qualifications
Represent a premium luxury cigar brand with international reach.
Gain exposure to global markets and cross-border sales strategy.
Build and shape a sales team with real hiring authority from day one.
About Adrian Magnus | Part of Carazo Enterprise SL
Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica; we are driven by quality, heritage, and customer satisfaction in every market we serve.
Position Summary
The B2C Sales Supervisor will be responsible for supervising, managing, and improving the performance of the B2C sales agent team in Panama. The main objective is to increase sales performance, ensure proper customer management, monitor agent productivity, and build a strong and efficient sales team.
This role requires strong leadership, sales management experience, and a deep understanding of the Panamanian market and sales environment.
Key Responsibilities
Supervise and manage the daily activities of B2C sales agents
Monitor sales performance and ensure sales targets are achieved
Train, coach, and motivate sales agents to improve performance
Track KPIs, sales metrics, and agent productivity
Assist in developing sales strategies for the B2C market
Ensure proper customer communication and service quality
Report weekly and monthly sales performance to management
Help recruit, onboard, and train new sales agents
Implement sales processes and improve team efficiency
Ensure discipline, reporting structure, and workflow organization within the team
Requirements:
Minimum 3 years of experience as a Call Center Sales Supervisor or Sales Team Leader
Experience supervising sales agents in Panama is highly preferred
Experience working with the US market
1–2 years of experience as a sales agent is a strong advantage
Proven experience managing and motivating sales teams
Strong leadership and organizational skills
Experience working with sales targets and KPIs
Excellent communication and management skills
Knowledge of Spanish and English are required
Must be based in Panama
Competitive base salary and commission
Represent a premium luxury cigar brand with international reach
Exposure to global markets and cross-border sales strategy
Build and shape your own sales team — real hiring authority from day one
Interested? Please apply by sending us your CV in English.