Full-Time

Senior Director of Product Operations

Updated on 3/13/2025

Glossier

Glossier

501-1,000 employees

Creates skincare and makeup products online

Compensation Overview

$165k - $215kAnnually

Senior, Expert

New York, NY, USA

Category
Product Operations
Product
Required Skills
Financial analysis
Requirements
  • Omni-channel beauty industry experience is a must with a preference for candidates who have previously worked in a senior level product leadership role with an emphasis in cosmetics and/or skincare product development.
  • Bachelor’s Degree in supply chain, industrial engineering, operations management or a related field.
  • 10+ years of experience in product development, product operations and/or product quality management.
  • Previous experience with ERP, WMS, PLM and e-commerce systems in an omni channel environment.
  • Extensive knowledge of product development and project management processes within the beauty industry.
  • Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc.
  • Assured ability presenting to and influencing leadership.
Responsibilities
  • Cultivate the right mix of skills and competencies within the team fostering an environment that enables knowledge sharing, assesses and addresses gaps through actionable feedback with clear development plans to elevate and challenge the team.
  • Demonstrate and be an advocate for continuous improvement and evolution of excellence through the lens of people, processes and systems.
  • Drive continued role elevation and best practice implementation of tools and practices.
  • Foster a spirit of collaboration and alignment within the team, cross-functionally as well as with our external partners.
  • Ensure the creation and use of tracking, risk and data to provide insights for informed cross-functional decisions and actions, resource management and accountability to our shared KPIs and product operations goals.
  • Further establish Product Operations capabilities as the leader of the end to end product creation approach to optimize stage gate process in the development of project plans and timelines for effective cross-functional commercialization of Glossier products.
  • Influence teams along with both internal and external partners to operationalize business practices that accelerate growth objectives globally.
  • Support the development cycle from concept to consumer by implementing strategic frameworks, building capabilities and driving quality as the #1 principle in mindset and action.
  • Leverage advanced sourcing, financial and operational knowledge to develop and influence strategic partnerships and choices that optimize margin and promote efficient operations and ways of working.
  • Create overall value and negotiation strategies in supplier partnerships.
  • Understand the global manufacturing landscape to develop and evolve sourcing strategies that mitigate risks while achieving business goals.
  • Lead budget management, financial analysis, reporting standards, performance measurement and communication that provides visibility and guidance for product operations team and senior leadership.
  • Explore and drive opportunities to scale costs through systems improvement and automated processes that have a strong ROI.
  • Develop and evolve management reporting, operational analysis and provide visibility to key partners.
  • Create a culture of continual improvement, customer/service focus and cost optimization aligned with Glossier’s values.
  • Develop working relationships with other functions to create transparency in reporting, metrics and service levels.
  • Implement a playbook of standard operating processes and continuous improvement across the product operations team.

Glossier creates skincare and makeup products that help women look like the best version of themselves. Their product line includes essentials like cleansers, moisturizers, and lip balms, designed to be easy to use in daily routines. What makes Glossier different is its focus on customer engagement and a direct-to-consumer model, selling exclusively through its website. The company's goal is to provide uncomplicated beauty products that reflect real-life beauty.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$259.1M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Glossier's partnership with the Olympic Games boosts brand visibility globally.
  • The 'You Look Good Tour' enhances customer engagement across major U.S. cities.
  • Glossier's focus on uncomplicated products aligns with the 'skinimalism' trend.

What critics are saying

  • High return costs could impact Glossier's profitability if not managed effectively.
  • Partnership with Space NK may dilute Glossier's direct-to-consumer brand identity.
  • Increased competition from brands like Cider could draw away Glossier's target demographic.

What makes Glossier unique

  • Glossier emphasizes real-life beauty, resonating with everyday women's needs.
  • The direct-to-consumer model allows Glossier to maintain control over customer experience.
  • Strong community engagement through social media enhances Glossier's brand loyalty.

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Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Time Off

Short Term Disability Insurance

Long Term Disability Insurance

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

1%
ITO Action
Feb 18th, 2025
Growth Strategy Example: Glossier Black Cherry

New Year's Day, 2025, Glossier announced the Black Cherry product line on Instagram.

Missing Perspectives
Oct 9th, 2024
Chance encounter with Emily Weiss helped Roya Shariat land her dream role

She also shares that Glossier has partnered with Project Backboard Inc, a nonprofit founded by basketball fans and players, and artist Na Chainkua Reindorf to renovate the basketball courts in Brooklyn's Tompkins Square Park - in addition to sponsoring a local girls' basketball team.

PYMNTS
Aug 27th, 2024
Retailers Tackle The High Cost Of Returns By Incentivizing People Not To

Retailers are facing mounting pressure from the costs associated with returns, but they are also discovering ways to turn this challenge into an opportunity for growth, Catherine Dummitt, VP of marketing at Narvar, told PYMNTS. Balancing the expense of returns with potential revenue involves a multifaceted approach that combines streamlined processes, advanced technology, and strategic customer engagement. A primary strategy for mitigating return costs is optimizing the reverse checkout process, Dummitt explained, noting, “Making returns as smooth and consumer-friendly as possible is crucial for retaining customer loyalty and fostering repeat purchases. Implementing options like in-store returns, drop-off points, and box-free, label-free returns can significantly enhance the customer experience.”

Highxtar
Jul 8th, 2024
Glossier becomes first beauty partner of the Olympic Games

In keeping with its commitment to creating products that make everyone feel and look good, Glossier is entering the sporting arena by becoming the first partner of the world's biggest competition: the Olympic Games.

Women's Wear Daily
May 7th, 2024
EXCLUSIVE: Glossier Gets Busier, Partnering With Space NK Across the U.K. and Ireland

EXCLUSIVE: Glossier gets busier, partnering with Space NK across the U.K. and Ireland.