Customer Service Representative - Bilingual

Job Description

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and escalate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Qualifications

Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies:
💬 Communication: Clear, professional, and empathetic interaction
🤝 Empathy: Ability to understand and respond to customer needs
✅ Ownership: Taking responsibility for issues until resolution
⏳ Time Management: Prioritizing tasks and meeting deadlines
🧩 Problem Solving: Identifying solutions in a timely and effective manner
🔄 Adaptability: Thriving in a fast-paced and changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines.