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Hebbia AI

AI-powered browser extension for intelligent search

Forward Deployed Product Manager

Implementation & Technical Account ManagementUpdated on Nov 7
Full-time

About the Job

Requirements

  • Experience shipping software with engineering teams and independently leading customer implementations from discovery and scoping through launch and adoption.
  • Experience delivering for customers under pressure, navigating conflicting stakeholder priorities, and constructively challenging requests to protect quality and outcomes.
  • Technical fluency with application programming interfaces, integrations, and data systems, with the ability to investigate problems and make practical tradeoffs with engineers.
  • Strong product and commercial judgment, including the ability to define a valuable first release, assess delivery effort, and make clear recommendations with incomplete information.
  • Ability to communicate clearly with executives, end users, and engineers, explain technical constraints, and build agreement on a practical plan.
  • Hands-on use of artificial intelligence tools to build prototypes, analyze data, and investigate workflow problems.
  • Willingness to own delivery details, test the solution, troubleshoot issues, and follow through until customers are using it successfully.
  • Comfort traveling regularly and working onsite with customers, including multi-day visits during discovery and deployment.

Responsibilities

  • Lead customer discovery to understand the business problem, current workflow, available data, and implementation constraints, and agree on scope and measurable success criteria.
  • Work with sales and customer teams to assess new opportunities, shape a feasible first engagement, and identify where artificial intelligence can deliver meaningful value.
  • Translate customer needs into requirements, workflow designs, prototypes, and delivery plans that engineers can build against.
  • Partner with engineers on integrations, data access, permissions, and artificial intelligence behavior; make product decisions and resolve dependencies throughout implementation.
  • Lead the day-to-day delivery relationship with customer stakeholders, communicate progress, surface risks early, and manage changes to scope and priorities.
  • Validate solutions against representative customer tasks, define acceptance criteria, and resolve quality and reliability issues before rollout.
  • Own rollout, user enablement, and adoption; measure whether the deployed workflow delivers the agreed business outcome and address gaps.
  • Identify patterns across engagements and work with product and engineering teams to turn successful solutions into reusable capabilities and deployment practices.
  • Work onsite with customers and travel regularly for discovery, implementation, and rollout.

Desired Qualifications

  • Experience with enterprise software deployments, financial services workflows, or artificial intelligence-powered applications is a strong plus.

About the Company

Hebbia AI

AI-powered browser extension for intelligent search

Hebbia AI provides an AI-powered browser extension that enhances information search inside long documents, going beyond the traditional Ctrl-F by understanding the context of your questions and highlighting the most relevant passages. How it works: the extension analyzes your query, applies artificial intelligence to interpret context, and then instantaneously marks the most pertinent text within documents you visit, helping professionals navigate large amounts of content more quickly. How it differs from competitors: it focuses on context-aware, document-level understanding to speed up information retrieval, aiming to be about 20 times faster than standard search, and targets knowledge-heavy roles like researchers, analysts, legal professionals, and engineers. Its goal is to become a essential productivity tool for professionals by delivering fast, accurate information access through an AI-powered search experience, with a subscription or licensing model after its private beta.” } ?>

Company size
51-200
Company stage
Series B
Total funding
$159.7M
Headquarters
San Francisco, CA
Founded
2020

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