Jewelry Sales Manager

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Jewelry Sales Manager 

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.  

YOU WILL BE: 

As the Jewelry Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

WHAT YOU WILL DO:

CLIENT DEVELOPMENT - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully:

Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.

• Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results.
• Maximize every appointment with a client and those of the client's network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.
• Identify patterns in client spend and identify opportunities to increase wallet share.
• Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
• Ability to pivot priorities based on business needs

BUSINESS DEVELOPMENT THROUGH TECHNOLOGY & CUSTOMER EXPERIENCE

Jewelry, Client Development Manager coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of:

• Building their personal brand as a fashion authority through proactive marketing and outreach.
• Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.
• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
• Using technology to deliver 24/7 service.
• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.

SELLING FLOOR OPERATIONS:

• Ability to manage special order and repair process lifecycle
• Fluency in jewelry inventory management system
• Activate and record client sales involving Warranty and/or designer Certificate of Authenticity
• Is a management leader on the floor to help resolve client issues and support the general running of the selling floor

• Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed. duties

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $67,832 - $84,790*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.