Endsight

Outsourced IT management and support

System Administrator

System AdministrationUpdated on Nov 13

Full-time$31.25 - $40.86 /hr

About the Job

Requirements

At least 2 years of experience in IT operations, NOC support, systems monitoring, or a similar role in an MSP or technical services environment.
Hands-on experience monitoring and responding to infrastructure alerts involving servers, storage, firewalls, backups, patches, or similar systems.
Strong understanding of Windows and Linux server environments, including patch management and backup processes.
Experience with one or more monitoring platforms such as Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar tools.
Ability to troubleshoot infrastructure issues independently and identify root causes rather than applying surface-level fixes.
Clear communication with technical team members and when explaining issues to non-technical stakeholders.
Strong time management and ability to prioritize alerts based on severity and business impact.
Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting.

Responsibilities

Triage inbound alerts, identify the issue behind each signal, assess context, severity, and business impact, and determine appropriate action.
Resolve alerts to their root cause and validate that remediation is durable rather than a temporary fix.
Monitor backups, patches, and infrastructure—including servers, firewalls, storage, switches, and wireless systems—to identify risks such as disk failure, failed updates, or degraded performance before customer impact.
Tune alerts and flag redundant or low-value signals to reduce noise and focus attention on important issues.
Prepare clear handoffs to Technical Account Managers and customer contacts when issues require project work, procurement, or scheduling.
Keep the backlog clear, prevent tickets or escalations from lingering, track performance metrics, and bring insights to one-on-one meetings.
Contribute to improvements in monitoring, alerting, and platform management.

Desired Qualifications

Experience with infrastructure as code or automation, such as PowerShell, Python, or similar tools.
Familiarity with cloud platforms such as Azure or AWS and hybrid infrastructure management.
Background in proactive maintenance and preventive monitoring rather than reactive, ticket-only work.
Experience managing Pods or accounts with multiple customer environments.
Exposure to the ITIL framework or a similar structured IT service delivery methodology.
Hands-on experience with Datto or similar backup platforms.

Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.

You're the kind of person who thinks about what could go wrong—and fixes it before it happens. You're sharp, detail-oriented, and driven by the idea that great monitoring and proactive care prevent crises. You love solving problems before customers feel them, and you take pride in knowing that your work is keeping systems running smoothly.

But lately, you might be craving a team that matches your standards—where preventing problems and driving real customer value go hand in hand.

That's where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.

You will be the NOC's frontline for delivering proactive value through alert analysis and resolution. Your focus isn't just working tickets—it's analyzing alerts, identifying the real issue, and putting a resolution in motion that prevents problems from coming back. You will drive root cause fixes, reduce alert noise, and ensure escalations to customer teams are clean and clear.

You will own:

Triaging inbound alerts and identifying the real issue behind the signal, assessing context, severity, and business impact before taking action
Resolving alerts to root cause—digging deeper than symptoms and validating that remediation steps are durable, not just a temporary fix
Monitoring backups, patches, and infrastructure (servers, firewalls, storage, switches, wireless) to catch risks like disk failure, failed updates, or degraded performance before they impact customers
Tuning alerts and flagging redundant or low-value signals to reduce noise and focus on what matters
Preparing clean handoffs to Technical Account Managers and customer points of contact when issues require project work, procurement, or scheduling
Keeping your backlog clear—no floating tickets, no lingering escalations. You know your numbers and bring insights to your 1:1s
Contributing to proactive improvements in monitoring, alerting, and platform management as you grow in the role

Who Thrives Here

You'll fit right in if you:

Take pride in helping others succeed
Love mastering your tools and improving your craft
Communicate clearly and stay composed under pressure
Are energized by teamwork and mutual respect
Want to grow in a place where your success helps everyone win

Required:

2+ years of experience in IT operations, NOC support, systems monitoring, or similar role in an MSP or technical services environment
Hands-on experience monitoring and responding to infrastructure alerts (servers, storage, firewalls, backups, patches, or similar)
Strong understanding of Windows and Linux server environments, including patch management and backup processes
Experience with one or more monitoring platforms (Ninja, N-Central, ConnectWise Manage, Datto RMM, or similar)
Ability to troubleshoot infrastructure issues independently and think through root cause rather than surface-level fixes
Clear communication skills, both with technical team members and when explaining issues to non-technical stakeholders
Strong time management and ability to prioritize alerts based on severity and business impact
Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting

Preferred:

Experience with infrastructure as code or automation (PowerShell, Python, or similar)
Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure management
Background in proactive maintenance and preventive monitoring rather than reactive ticket-only work
Experience managing Pods or accounts with multiple customer environments
Exposure to ITIL framework or similar structured IT service delivery methodology
Hands-on experience with Datto or similar backup platforms

Join a Team That is All-In on Helping You Thrive

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Apply today and let's build something excellent together.

About the Company

Endsight

Outsourced IT management and support

Endsight provides premium IT management and support by acting as a local outsourced IT department for around 250 Bay Area clients, including nonprofits. Its service blends highly trained IT professionals with automation and remote management to build reliable networks that support a client’s mission and operations. The company works by starting with strategy—understanding each client’s goals and how technology fits into their mission—then designing, implementing, and managing technology to be a positive experience. This approach differentiates Endsight from competitors through its emphasis on strategic planning, human-friendly support, and serving mission-driven organizations. The goal is to deliver an excellent operational experience for organizations doing community-focused work, helping them leverage technology as a lever for their mission and success.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bangor, ME
Founded: 2004

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