A bachelor's degree in Business Administration, Supply Chain, or a related field is required.
Logistics experience is required.
Experience using Microsoft Office Suite, including Word and Excel, is preferred; knowledge of warehouse management systems and enterprise resource planning systems is preferred.
Responsibilities
Process and track purchase orders and sales orders.
Prepare invoices, packing slips, and bills of lading.
Support on-time delivery.
Handle customer complaints.
Ensure accurate order processing.
Respond to email inquiries in a timely manner.
Monitor and resolve overdue accounts receivable.
Maintain and build customer relationships, and provide clients with timely updates on products, services, and order status.
Liaise between warehouse and production teams to ensure customer orders are processed accurately and delivered on time, and provide prompt feedback to clients.
Desired Qualifications
Experience using Microsoft Office Suite, including Word and Excel, is preferred; knowledge of warehouse management systems and enterprise resource planning systems is preferred.
Position Summary Sanhua is looking for a Sales Service Specialist to handle client orders and deliveries, maintain and build customer relationships, and provide clients with timely updates on products, services, and order status. The Sales Service Specialist will also serve as a liaison between the warehouse and production teams to ensure customer orders are processed accurately and delivered on time, while providing prompt and timely feedback to clients.
Essential Responsibilities
Purchase order and sales order processing and tracking
Invoicing, packing slips, and bill of lading preparation
On-time delivery
Customer complaints
Accurate order processing
Timely response time via email
Monitor and resolve overdue AR
Preferred Qualifications:
Experience using Microsoft Office Suite
Word and Excel. Preferably knowledge in WMS and ERP.
Education
Bachelor’s degree in Business Administration, Supply Chain, or a related field required
Experience Logistics Experience required.
Core Competencies Customer Relationship Management, Conflict Resolution, Problem Solving，Cross-functional Collaboration