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Aretum

Technology-enabled mission support for federal agencies

Business Functional Specialist 3

Customer SupportPosted on Nov 13
Full-timeVienna, VA, USA$45k - $85k /yr

About the Job

Requirements

  • A bachelor's degree in a relevant field is required.
  • Knowledge of government financial services, including military pay, civilian pay, and travel administration.
  • Ability to research policy questions and support resolution of challenging customer issues.
  • Strong written and verbal communication, collaboration, documentation, and problem-solving skills.
  • Ability to research and resolve complicated military pay, civilian pay, travel, and financial management inquiries.
  • Skill communicating policy interpretations, documenting case outcomes, and coaching personnel on customer-service workflows.

Responsibilities

  • Provide senior-level functional support to financial management organizations and their customers.
  • Research and resolve complex military pay, civilian pay, and travel inquiries and transactions.
  • Analyze financial management procedures, policy questions, and customer service trends.
  • Prepare recommendations, briefings, reports, and solutions to specialized functional problems.
  • Participate in customer meetings, issue-resolution teams, reviews, and working groups.
  • Coordinate with pay, travel, and financial management stakeholders to address escalated matters.
  • Guide and mentor less experienced functional support personnel.

Desired Qualifications

  • Familiarity with Department of Defense financial management processes, government financial systems, Excel-based reporting, and internal controls.
  • Familiarity with Defense Finance and Accounting Service-supported pay processes, travel regulations, and federal financial service operations.
  • Experience with workflow/case tracking and quality review of customer-facing responses.

About the Company

Aretum

Technology-enabled mission support for federal agencies

Aretum provides technology-enabled mission support services to U.S. federal agencies, including the Department of War, Department of Homeland Security, and other Civilian federal bodies. Its work centers on Digital Transformation, Cybersecurity, Data Intelligence, and Mission Support. It delivers professional services and solutions that combine people, processes, and technology to meet federal requirements and standards. Its goal is to help federal clients run secure, efficient operations and achieve mission success by integrating transformation, security, data, and on-the-ground support.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Bethesda, MD
Founded
2023

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