Full-Time

Quality Control Engineer IV

Posted on 9/9/2024

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

Huntsville, AL, USA

US Citizenship, US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Required Skills
Python
Requirements
  • Bachelor’s degree in Engineering, Mathematics, Science, Technology, Quality Assurance or a related field and 8-10 years of applicable experience in quality assurance, engineering, or operations
  • US Citizenship and the ability to obtain and maintain a DoD Security Clearance
Responsibilities
  • Create quality plans for production ready products and products entering first production
  • Provide expertise for the preparation, evaluation, and assessment of documentation relative to processes encountered during the manufacturing, inspection, and test phases of programs
  • Work with production and inspection to solve issues, collect data and present meaningful metrics pointing to opportunities for improvement.
  • Create First Article Inspection documentation
  • Support PCA (Physical Configuration Audit) and FCA (Functional Configuration Audit)
  • Witness DVT and Qualification Testing
  • Review requirement validation objective evidence
  • Support FRACA (Failure Reporting Analysis and Corrective Action) for failures discovered during testing
  • Participate in Material Review Board process, as needed
  • Develop and implement new or improve existing internal operating procedures and work instructions
  • Review Python Test Script for errors, omissions and the inclusion of test limits data.
  • Create Corrective Action Requests (CAR) and ensure timely resolution of corrective actions
  • Conduct Internal Audits and manage/maintain Audit Schedule
  • Perform review of documentation on final hardware to ensure accuracy, completeness and correct data is provided.
  • Perform final release of finished hardware and notify Quality Manager of clearance to ship.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company assists clients in understanding their customers' journeys and identifying areas for improvement by using techniques like customer journey mapping and usability testing. After pinpointing these opportunities, TSC helps clients transition to digital solutions that lead to better customer satisfaction. Unlike many competitors, TSC emphasizes a hands-on approach by not only advising on digital transformation but also actively building and testing the solutions. The goal of TSC is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

  • Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
  • Rapid AI tool evolution may outpace TSC's technological capabilities.
  • Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for personalized experiences.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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