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Full-Time

Quality Control Engineer IV

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior, Expert

Huntsville, AL, USA

US Citizenship, US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Required Skills
Python
Requirements
  • Bachelor’s degree in Engineering, Mathematics, Science, Technology, Quality Assurance or a related field and 8-10 years of applicable experience in quality assurance, engineering, or operations
  • US Citizenship and the ability to obtain and maintain a DoD Security Clearance
Responsibilities
  • Create quality plans for production ready products and products entering first production
  • Provide expertise for the preparation, evaluation, and assessment of documentation relative to processes encountered during the manufacturing, inspection, and test phases of programs
  • Work with production and inspection to solve issues, collect data and present meaningful metrics pointing to opportunities for improvement.
  • Create First Article Inspection documentation
  • Support PCA (Physical Configuration Audit) and FCA (Functional Configuration Audit)
  • Witness DVT and Qualification Testing
  • Review requirement validation objective evidence
  • Support FRACA (Failure Reporting Analysis and Corrective Action) for failures discovered during testing
  • Participate in Material Review Board process, as needed
  • Develop and implement new or improve existing internal operating procedures and work instructions
  • Review Python Test Script for errors, omissions and the inclusion of test limits data.
  • Create Corrective Action Requests (CAR) and ensure timely resolution of corrective actions
  • Conduct Internal Audits and manage/maintain Audit Schedule
  • Perform review of documentation on final hardware to ensure accuracy, completeness and correct data is provided.
  • Perform final release of finished hardware and notify Quality Manager of clearance to ship.​

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company assists clients in understanding their customers' journeys and identifying areas for improvement by using techniques like customer journey mapping and usability testing. After pinpointing these opportunities, TSC helps clients transition to digital solutions that enhance customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing and refining solutions to ensure they meet customer needs. The goal of TSC is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.