Food & Beverage Supervisor

Your primary responsibilities include: 

 • Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day to day operation of our a la carte Restaurant and Bar  

• Greet and seat guests with a smile 

• Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards • Food and beverage service to the Restaurant and Functions departments 

• Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times 

• Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks

 • Monitor the quality and consistency of all food served from the Kitchen 

• Arrange and re-arrange indoor and outdoor Restaurant and Functions furniture to suit business needs and customer requests

 • Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines 

• Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements  

• Operate POS system and take payment for guest accounts 

 • The delivery and coordination of food and beverage service to the Restaurant  

• Assist in the Functions department when required including set up, de set and food and beverage service  • Supervision and coordination of food and beverage staff 

• Monitor rosters and manage wage costs 

• Resolve customer complaints according to departmental guidelines 

• Ensure revenue for the shift is accounted for and daily balancing activities Ensure departmental policies and procedures are implemented and followed 

 • Assist with maintaining and improving departmental operating standards

 • Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.

 • Ensure departmental schedules and checklists are completed according to departmental requirements