Junior candidates require 0–3 years of experience and a bachelor's degree.
Journeyman candidates require 4–7 years of experience and a bachelor's degree.
Senior candidates require 8 or more years of experience and a bachelor's degree.
A Secret security clearance is required.
Junior and Journeyman candidates require one of the following certifications: CND, GFACT, GSEC, or Security+.
Senior candidates require one of the following certifications: SecurityX/CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP.
Professional proficiency in English is required.
Demonstrated proficiency in all Microsoft Office applications is required.
Applicants must be currently authorized to work in the United States on a full-time basis.
The employee must be able to sit at a computer terminal for an extended period and sit, stand, talk, hear, and use their hands and fingers to operate a computer.
Responsibilities
Provide technical support for data-related issues, including troubleshooting problems with data access, quality, and availability.
Respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams to resolve issues.
Collect customer feedback for continuous improvement and ensure support activities adhere to data security policies.
Develop and maintain knowledge base articles for common data issues and create and update documentation for data services.
Train users on data access and utilization.
Monitor data service health and performance, track and report support metrics and customer satisfaction, and identify patterns in support requests to drive improvements.
Participate in change management processes for data services and communicate service disruptions and maintenance activities to users.
Collaborate with data engineering teams to enhance service reliability.
Establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they affect users, and maintain awareness of the data platform roadmap to prepare to support new features.
Travel occasionally, up to 10%.
The Data Operations Customer Support Specialist will provide technical support for data-related issues. This person will troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies. This person will respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution. This person will develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization. This person will monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements. This person will participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability. This person will establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.
Junior: 0 - 3 years of experience + Bachelor's Degree
Journeyman: 4 - 7 years of experience + Bachelor's Degree
Senior: 8+ years of experience + Bachelor's Degree
Good communication skills, self-starter mindset.
Professional proficiency in English is required.
Demonstrated proficiency in using all Microsoft Office applications.
Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.
Work Environment:
Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
Employee is often required to sit and use their hands and fingers to operate a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
Up to 10%/ Occasional travel.
Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to [email protected].
Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.
Eligibility requirements apply.
Employer Contributions to Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA) with a generous matching program
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Employee Assistance Program
Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Salary estimates for this job range from $67,000 - $117,000.