Senior Program Manager - SSD Ops Integration

Description

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role owns the end-to-end program lifecycle — from pilot design through network-wide scale — for initiatives that introduce new speed, precision, and scheduling capabilities to customers. You will drive the expansion strategy, own the economic sustainability framework, and serve as the connective tissue between operations, science, tech, finance, and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role where you will shape how Amazon evolves its fastest delivery experiences.

Key job responsibilities
- Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership
- Lead the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions
- Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines
- Own the narrative for leadership reviews — synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs
- Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale
- Develop the decision framework for operating model adjustments, and cost levers based on customer data maturity and economic thresholds
- Identify and drive resolution of structural blockers to scale — including operational variability, science model deployment timelines, and capacity constraints at expansion sites
- Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.