ICT Engineer

Job Description

Job Summary
Operate and maintain ICT facilities, networks, and firewalls at the UAE branch and provide end-user technical support. Support ICT infrastructure setup, relocation, operation, and demobilization at MENA project sites through business travel and remote assistance.

Roles and Responsibilities

• Install, configure, and maintain switches, wireless access points, controllers, and LAN/WAN infrastructure.
• Investigate and resolve network connectivity and performance issues.
• Operate firewall policies, NAT, and VPNs; analyze logs and troubleshoot faults.
• Maintain configuration backups and support patches and firmware upgrades.
• Inspect and maintain server rooms, servers/NAS, racks, cabling, and UPS equipment.
• Support PCs, printers, business applications, and video conferencing equipment.
• Support file sharing, access permissions, backups, and employee equipment onboarding/offboarding.
• Support project ICT setup, relocation, and demobilization through site visits and remote assistance.
• Coordinate cabling and equipment installation, verify installation quality, and perform functional tests.
• Coordinate telecom service activation, changes, cancellation, and fault resolution with service providers.
• Maintain ICT asset records, support quotations and purchasing, and update diagrams and operational documentation.
• Apply company security policies and provide after-hours maintenance and emergency support when required, in accordance with company policies.

Qualifications

Education:

Bachelor’s Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field.

Experience:

• Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
• Experience operating and troubleshooting enterprise networks and firewalls.
• Experience maintaining office ICT facilities and providing end-user support.
• EPC, construction, or engineering project experience preferred.

Knowledge or Certification:

• TCP/IP, VLANs, switching, routing, DHCP, and DNS.
• Firewall security policies, NAT, VPNs, and log analysis.
• Copper and fiber cabling, communication racks, patch panels, and MDF/IDF infrastructure.
• File servers, NAS, access permissions, backups, and endpoint security.
• Understanding of diverse computer systems and networks
• Knowledge of internet security and data privacy principles
• Stay updated on hardware and software he is dealing with.

Technical and Behavioral Competency:

• Ability to configure and troubleshoot networks and firewalls and analyze diagnostic logs.
• Ability to interpret ICT drawings, verify installations, and prepare technical documentation.
• Effective user support and coordination with telecom providers and vendors.
• Advanced knowledge of computer hardware, software, and networks.
• Ability to troubleshoot complex computer problems.
• Advanced knowledge of Microsoft Office applications.
• Advanced knowledge of operating systems such as Windows and Linux.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Attention to detail and accuracy.
• Willingness to learn and adapt to new technologies.
• Ability to work under pressure and meet deadlines.
• Experience with Cisco network equipment, Palo Alto Networks firewalls, or Cisco ISE.
• Experience with fiber testing, P2P wireless links, NAS/backups, or CCTV/NVR systems.
• CCNA or higher, or an equivalent networking/security certification.

Additional Information

Our benefits include:

• Flight Tickets,
• Medical Insurance,
• Transportation

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