Manager, Retail Operations

Your Opportunity at ARC’TERYX:

As the Manager, Retail Operations - Korea, you will be responsible for enablement of our Arc’teryx retail stores in the Korea region, through cross-functional project management.  You will be responsible for the Retail Operations Calendar, ensuring all HQ Initiatives, projects, tasks, and activities are planned, communicated, and executed with quality to our stores.  You will lead the New Store Opening planning and operations of stores in our Korea fleet. Working collaboratively and cross-functionally, you will partner on all aspects of the planning and opening process, including store design, support operations, employee, and guest experience.

You intuitively find moments to reflect and celebrate achievements, and you create leadership development opportunities within the business to ensure the highest level of engagement for your team and our stores. You build capabilities within your team to drive strategy and achieve results for your business both today, and for the future. You recognize that we create a better world, together.

This role is primarily based out of Seoul and is open to hybrid remote work.  Candidates must be eligible to work in Korea with travel to our stores throughout the market.

Meet Your Future Team:

If you were the Manager, Retail Operations - Korea, here are some of the core activities you would be doing:

Collaborating with Director, Retail – Korea and APAC, Store Development, Country Manager, and key stakeholders to create and execute a short and long-term operations strategy for our retail stores

Leading retail operations for all Korea NSO’s - providing coaching/feedback to local Operations and Retail teams

Partnering with the global Asset Protection team for executing and driving the broader regional and global Asset Protection strategic initiatives within your market.

Collaborating with retail and cross functional partners to drive risk and loss reduction activities and programs.

Prioritizing all initiatives, tasks, events and architecting a global retail operating calendar, supporting all initiatives launching to the stores led by other teams

Leading the development and management of comprehensive project plans

Coordinating with cross-functional teams, clearly defining their roles and deadlines to ensure project success

Providing support and guidance to store teams pre-open, at-open and for the first six months after opening

Providing updates to leadership and the wider business on new store project statuses

Identifying and quickly escalating potential risks and roadblocks to leadership

Working closely with the retail channel to ensure stores are supported in all areas

Leading and supporting the development and execution of programs to enhance the guest experience and drive sales and profitability

Consolidating store feedback into concise actionable deliverables that drive cross-functional priorities, and then projects

Here are some of the things you could be working on in the future:

Implementing Global Retail Programs (i.e.Store Supplies, Facilities, Minor Works, Back of House Programs)

Leading the launch and delivery for Retail Strategic Initiatives that might include – a Workforce Planning Management tool, Task Management/Store Communication tool, Power BI reporting, and POS/RFID projects

Partnering with cross-functional partners to develop strategies that enable product and omni programs, inclusive of fixtures, product flow, back of house capacity, front of house capacity

Leading cross-functional meetings and maintain shared documents, files, resources in an organized and easy to access system

Creating a global retail operations calendar, becoming air traffic control for our stores 

Sequencing global projects, day to day tasks, continuous training, holiday programs and implementations to ensuring projects comes to life in our stores at the right time

Creating a go-to-market strategy, ensuring brand campaigns, product campaigns, visual merchandise strategies, product training drives guest experience.

Are you our next Manager, Retail Operations and Initiatives?  

You have a bachelor’s degree in Business, Management, Information Technology, or a related field

You have 5 years of progressive vertical multi-unit retail experience, the majority of which you were leading retail or operation teams

You have experience in management consulting, with the ability to pull multiple teams together to lead global projects

You have the ability to communicate clearly and effectively with stakeholders at all levels, build strong relationships, and ensure that everyone is on the same page

You have exceptional leadership capabilities with a demonstrated experience building high-performing teams

You have expertise in retail operations and spotting opportunities and translating them to business performance

You have extensive knowledge of store level guest experience, operational processes including (scheduling, training, inventory management, etc.)

You are capable of finding simple, scalable solutions for complex problems and developing others to do the same

You are proficient in managing a portfolio of projects and leading change through others 

You have excellent interpersonal skills, with the ability to build, maintain, and influence relationships at all levels

You have excellent communication skills, and you excel at executive level communications,

You have a commitment to excellence, continuous improvement, and personal development

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You have strong computer skills (especially Microsoft Excel and PowerPoint)

You are able to travel (domestically and internationally) as required

Your passion for your work is paralleled by your passion for getting outside and living it