See your work in a new light.

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule: Monday–Friday, 8:30 AM–5:00 PM EST

Pay: $20.00 - $22.00 Per Hour
Location: Hybrid— Syracuse, NY
(Work location subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. For patients receiving enteral therapy, access, communication, and trust matter just as much as clinical delivery.

We’re looking for a Customer Service Representative (Enteral department) who wants their work to mean something — someone who brings care, accountability, and clarity to every patient interaction, and who understands that the referral and intake process sets the tone for the entire care journey.

Why This Role Matters

The Enteral Customer Service Representative is often a patient’s first point of contact with LUX Infusion. This role plays a critical part in building patient confidence, ensuring accurate intake, and coordinating timely care.

In this role, you’ll contribute to work that:

Helps patients feel supported, informed, and confident as they begin enteral therapy
Ensures accurate referral processing to prevent delays in care
Strengthens trust with referral sources through professionalism and follow‑through
Supports a patient‑first, clinician‑led organization focused on outcomes

What you do behind the scenes directly affects how smoothly a patient’s care begins.

What You’ll Do

In this role, you will:

Receive, review, and process new patient referrals for enteral therapy services
Gather and verify complete demographic, clinical, financial, physician, and caregiver information
Verify insurance coverage, benefits, authorizations, and patient financial responsibility
Communicate clearly with patients, families, and caregivers regarding coverage, billing, and delivery expectations
Serve as a primary point of contact for patient questions, providing prompt and courteous support
Coordinate closely with clinical, pharmacy, delivery, and business development teams to ensure timely service
Collaborate with Business Development staff to support and strengthen referral relationships
Maintain accurate documentation and patient records in compliance with HIPAA and regulatory requirements
Follow up with referral sources and internal partners to ensure completeness and accuracy of documentation
Contribute to quality assurance efforts and process improvements to enhance patient experience

What We’re Looking For

You may be a great fit if you bring:

A strong customer‑service mindset grounded in empathy and professionalism
Excellent communication skills and the ability to explain complex information clearly
Strong organization, prioritization, and attention to detail
Comfort working in a fast‑paced, high‑volume environment
A solution‑oriented approach with strong problem‑solving skills
The ability to balance independence with collaboration as part of a team

Required Qualifications

One (1)–two (2) years of customer service experience
Proficiency with computer systems and data entry
Strong written and verbal communication skills
Ability to multitask, adapt, and make timely decisions
Solid math aptitude and attention to detail

Preferred Qualifications

Healthcare‑related experience, particularly in enteral or respiratory therapy
Understanding of insurance reimbursement, HCPCS codes, and payer guidelines
Knowledge of third‑party payer requirements

You don’t need to check every box; we care just as much about how you show up for patients as about your experience.

Pay Range/Rate

$20—$22 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at [email protected] or 954.385.7322 x 1425.

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

Participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Pay Range/Rate 20 - 22 USD

LUX Infusion

Enteral Customer Service Representative

About the Job

Requirements

Responsibilities

Desired Qualifications