Location: Canada
State/Province/City: British Columbia
City: Vancouver
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Change Management Lead
Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Supply Chain Strategy and Programs team serves supply chain and enterprise partners by collaborating to develop sustainable strategies and operating models that solve big business problems. By doing this, we elevate the employee’s experience and build the foundation that will enable us to achieve our strategic, long-term goals.
The Change Management Lead, Supply Chain Programs will play a key role in implementing the change management initiatives for Supply Chain projects. They will scope, plan, design and implement change and engagement activities to enable project(s) and support the adoption of changes required by transformation initiatives. This will be in alignment with enterprise frameworks from Organization Effectiveness, and in close partnership with Product Operations to ensure consistency. This person is a strategic change agent, driving change through stakeholder influence, enabling us to achieve our long-term enterprise goals.
core responsibilities
- Deliver and implement the change management strategy & approach for Supply Chain Strategy project(s)
- Assess and understand change readiness & change impacts and identify key stakeholder groups to inform required activities
- Scope, plan, design and implement change and engagement activities (e.g. change impact assessments, leadership alignment, readiness assessments, hypercare & sustainment plans), to enable multi-year program(s) and support the adoption of changes required by transformation initiatives.
- Develop comprehensive stakeholder engagement, communications and sustainment plans that support stakeholders throughout the change journey
- Work with the Supply Chain Strategy & Programs team in planning & reporting on required change management activities
- Identify any change-related program risks and recommended mitigation strategies and collaborate with other team members and partners in the business (e.g., communications, learning/training) throughout the transformation journey to plan and deliver on our transformation priorities
- Provide input, document requirements and support the design/delivery of change learning programs
- Applies a creative mix of new & existing frameworks, methodologies, and tools, in partnership with the Change Management COE, to ensure effective delivery of programs
- Support project management activities for specific workstreams as identified with SCP, including status reporting and tracking, meeting content prep, workstream content creation support (ppt/xls), workback planning, and risk management
- Maintain and support use of standard methodology and tools (at project- and workstream-level)
- Deliverables include status reports, detailed project plan, project roadmap, stakeholder lists, content for leadership engagement touchpoints
Support Activities:
- Consults on solutions to performance gaps based on sound learning design principles that are outside of the immediate scope design requirements
- Supports Strategic Initiatives and special projects as needed
- Potential to work outside normal business hours to support change management activities and global business partners
qualifications
- 3-5 years of relevant experience in planning and delivering change management activities for transformation projects, ideally in a change management role
- University, College, Certification or Degree in business, change management, operations, or similar relevant field
- Change Management certification or designation desired
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Experience working cross-functionally with product management and technology an asset
- Experience working in an agile technology environment an asset
- Strong communications skills: verbal, written, negotiation and presentational.
- Ability to influence others and move toward a common vision or goal
- Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
- Experience in a vertically integrated, global, specialty apparel retail environment is a plus.
- Demonstrated ability to anticipate, mitigate, and resolve conflicts across workgroups.
- Strong business acumen and analytical, problem-solving skills with the ability to connect learning initiatives with business goals and results
- Proven aptitude for and interest in leading-edge development tools and technology
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in Canada is required for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $88,200-115,800 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Hybrid
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
#LI-Onsite
#LI-JZ1
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at[email protected]
. In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.