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Divergent Technologies

End-to-end software-hardware digital manufacturing system

IT Help Desk Technician 2

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeTorrance, CA, USA

About the Job

Requirements

  • Ability to lawfully access information and technology subject to U.S. export controls.
  • Demonstrated proficiency related to the position through a BS/BA degree, certification(s)/certificate(s), technical program completion, or past work experience.
  • Technical familiarity with computer systems, mobile devices, and other technology products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with Jira is preferred.
  • Experience with Office 365 is preferred.
  • Willingness to tackle problems and find solutions.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform local and remote troubleshooting using diagnostic techniques and pertinent questions.
  • Answer help desk tickets and provide timely resolution.
  • Guide customers through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Complete assigned tasks and projects during downtime.
  • Record events, problems, and resolutions in the ticketing system.
  • Follow up and update customer status and information.
  • Pass customer feedback or suggestions to the appropriate internal team.
  • Identify and suggest possible procedure improvements.
  • Manage accounts in multiple systems, including Active Directory, Atlassian Cloud, Office 365, and other assigned systems.
  • Procure information technology equipment and provision it based on user requirements.
  • Record new assets and update existing asset changes in the asset management system.

About the Company

Divergent Technologies

End-to-end software-hardware digital manufacturing system

Divergent Technologies builds an end-to-end production system for digital manufacturing that combines software and hardware. Its Divergent Adaptive Production System (DAPS) lets clients design parts, 3D print them, and automatically assemble complex structures for sectors like automotive, aerospace, and defense. The system works by letting users optimize designs, reduce material use, and manufacture without large upfront capital investments, using modular production to speed up innovation and lower environmental impact. Divergent differentiates itself by offering a fully integrated, scalable workflow that goes from digital design to finished parts in one system, enabling faster iterations and sustainable manufacturing. The company’s goal is to change how complex structures are built in manufacturing, delivering scalable efficiency and greener production practices.

Company size
501-1,000
Company stage
Series E
Total funding
$1B
Headquarters
Los Angeles, CA
Founded
2014

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