Senior Fraud QA and Enablement Analyst
No salary listed
Senior
Bengaluru, Karnataka, India
In Person
Risk & ComplianceFinancial Crime & AML
About the job
Requirements
- At least 5 years of experience in fraud operations, transaction monitoring, payments risk, or trust and safety, including hands-on experience developing Quality Assurance frameworks, sampling strategies, conducting audits, and coaching analysts.
- Expertise in evaluating transaction reviews, case documentation, and fraud determinations against established compliance and operational standards.
- Experience building or maintaining decision frameworks, QA scorecards, and Standard Operating Procedure documentation.
- Hands-on experience leveraging artificial intelligence technologies to streamline, enhance, and scale manual quality auditing workflows.
- Ability to review complex transactions and conduct outbound customer verifications when needed.
- Strong written and verbal communication skills, with experience delivering constructive feedback and leading training sessions.
- High attention to detail and analytical skills to translate QA data into operational improvements.
- Ability to work in a high-volume, fast-paced operational environment while maintaining high quality standards.
- Willingness and flexibility to work across three rotating shifts as part of a 24×7 operations team.
Responsibilities
- Perform regular, comprehensive audits of analyst transaction decisions, risk scores, and case notes to ensure consistency, accuracy, and adherence to compliance standards.
- Analyze QA audit data to identify recurring decision errors, knowledge gaps, and emerging fraud typologies, and translate findings into actionable team insights.
- Lead regular quality calibration sessions and provide constructive feedback and targeted coaching to analysts.
- Own and maintain the central knowledge base for Standard Operating Procedures, updating guidelines based on QA findings and evolving fraud tactics.
- Design and deliver onboarding modules for new hires and ongoing training to address quality trends and process updates.
- Monitor team-wide quality metrics and service-level agreements, and work between Operations and Product/Engineering to address system limitations causing manual error or security risks.
- Aggregate and report QA scores, error trends, and compliance metrics to provide leadership visibility into operational health.
Desired Qualifications
- Experience in fintech, travel, payments, or e-commerce environments.
About the company
Navan runs a business travel and expense platform for companies, combining trip booking with tools that let finance teams track and control employee spending. Travelers search flights, hotels, trains, and rental cars through its website or mobile app, while administrators set booking limits and approval rules. Its expense software captures receipts, categorizes purchases, reimburses employees, and sends records to accounting systems, keeping travel and finance work in the same service. The company earns usage fees from its travel and payments business alongside software subscriptions. Navan was founded in 2015 and is headquartered in Palo Alto, California.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Palo Alto, California
Founded
2015
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Simplify's Take
What believers are saying
- Demand grew: Navan's September 2026 results showed quarterly revenue of $233 million, up 35% year over year.
- US parents receive leave: Navan lists 16 paid weeks for birthing parents and 10 for non-birthing parents.
- Navan lowers adoption costs: travel tools are free for companies with up to 300 employees.
What critics are saying
- Operating losses widened: Navan's September 2026 results showed $26 million in quarterly GAAP losses, versus $12 million a year earlier.
- Office attendance limits flexibility: Navan's R&D careers page specifies three weekly office days for office-based roles.
- Navan relies on card partners: Celtic Bank and regional payments providers issue its cards.
What makes Navan unique
- Navan aligns traveler incentives with savings: its funded rewards turn below-target hotel bookings into credits for personal stays.
- Navan avoids forcing a card switch: Connect links existing Visa, Mastercard, and American Express corporate cards.
- Navan serves demanding travelers through Navan Pro: its Reed & Mackay subsidiary handles board members and high-profile guests.
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Benefits
- Flexible Vacation: Take time off when you need it, just work with your manager.
- Healthcare: Medical, dental, and vision for you and your family.
- Commuter benefits: Pre-tax transit dollars, $70 a month to ease your commute.
- Parental leave: All parents (birthing and non-birthing) are eligible for paid leave.
- Health and Wellness: Annual wellness stipend and access to a full spectrum of resources.
- Fuel for Connection: We provide in-office snacks and lunches*, fostering community and in-person connections.
- Pet Friendly: Pet insurance with preferred rates and dog friendly offices*.
- 401k: We care about your future and offer a 401k retirement plan program and company match.
- IATAN: Employees can register and receive access to thousands of travel related discounts.
- Connectivity Allowance: We support our employees ability to work seamlessly and confidently while from home and offer a bi-weekly stipend
- Learning & Development: Annual Learning and Development allowance to propel professional growth